About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve customer engagement through conditional, behavioral and event-based triggers. Features include multivariate experiments & A/B testing, customizable templates, geolocation tracking, media library, image editor, reporting, sign-up forms, conversion tracking, ecommerce integrations, SMS, Reputation Defender and more. Import data that's important to your business by adding custom data fields for your contact records in Campaigner. Schedule recurring email campaigns and create audience segments based on contact activity, demographic data and purchasing behavior, just to name a few. Campaigner offers integrations with Google Analytics, Magento, Shopify, and more. Pricing is available on monthly and annual subscriptions and 24/7 support is offered to all customers, regardless of monthly plan.
Campaigner Software - Campaigner A/B testing
Campaigner Software - Campaigner customer segmentation
Campaigner Software - Campaigner dashboard
Campaigner Software - Campaigner workflow triggers
Campaigner video
Campaigner Software - Campaigner A/B testing - thumbnail
Campaigner Software - Campaigner customer segmentation - thumbnail
Campaigner Software - Campaigner dashboard - thumbnail
Campaigner Software - Campaigner workflow triggers - thumbnail

Campaigner pricing

Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
Yes

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Campaigner Reviews

Feature rating

Value for Money
3.8
Functionality
3.7
Ease of Use
3.7
Customer Support
3.9
5 reviews of 426 View all reviews
Kelly
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2018

Campaigner is a big asset to what I do every day - try to get my business name out.

Getting my name out

Pros

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Response from Ziff Davis

Hi Kelly!
Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business.

If you have any suggestions or comments in the future please do not hesitate to contact us.

-The Campaigner Team

Replied 04/05/2018
Laura
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/09/2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Response from Ziff Davis

Hello Laura,

Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need.

We look forward to continuing to serve your email marketing needs for years to come.

All the best,

Carlos Petersen, Customer Marketing Manager

Replied 19/10/2020
Alex
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 03/02/2020

Awful for designing emails

We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis.

The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors.

I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pros

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Cons

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Response from Ziff Davis

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Replied 16/06/2020
Samantha
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/01/2021

from Zyxel administer

The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pros

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Switching to Campaigner

Mailchimp: Better UI. HubSpot: more function.

Response from Ziff Davis

Hello Samantha and thanks for your valuable feedback, this certainly does help us to hone in on future updates so that we can ensure you are having the best experience possible. ^CP

Replied 28/01/2021
Bruce
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2021

Easy to learn and great customer service, when necessary

Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge.

FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Pros

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Cons

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .

Response from Ziff Davis

Hello Bruce,

Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you.

We are looking forward to continuing to service your email marketing needs for years to come.

Take care,

Carlos P, Community Manager

Replied 19/11/2021

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