3.9
Overall rating
Reviews

3.9
Overall rating
Reviews

About Campaigner

Campaigner is a cloud-based email marketing solution that caters to small and midsize businesses across various industry verticals. Professionals can create automation workflows using a drag-and-drop interface and improve customer engagement through conditional, behavioral and event-based triggers. Features include multivariate experiments & A/B testing, customizable templates, geolocation tracking, media library, image editor, reporting, sign-up forms, conversion tracking, ecommerce integrations, SMS, Reputation Defender and more. Import data that's important to your business by adding custom data fields for your contact records in Campaigner. Schedule recurring email campaigns and create audience segments based on contact activity, demographic data and purchasing behavior, just to name a few. Campaigner offers integrations with Google Analytics, Magento, Shopify, and more. Pricing is available on monthly and annual subscriptions and 24/7 support is offered to all customers, regardless of monthly plan.
Campaigner Software - Campaigner A/B testing
Campaigner Software - Campaigner customer segmentation
Campaigner Software - Campaigner dashboard
Campaigner Software - Campaigner workflow triggers
Campaigner video
Campaigner Software - Campaigner A/B testing - thumbnail
Campaigner Software - Campaigner customer segmentation - thumbnail
Campaigner Software - Campaigner dashboard - thumbnail
Campaigner Software - Campaigner workflow triggers - thumbnail

Campaigner pricing

Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Campaigner

Campaigner Reviews

Feature rating

Value for Money
3.8
Functionality
3.7
Ease of Use
3.7
Customer Support
3.9
5 reviews of 427 View all reviews
Kristi
Kristi
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/09/2018

Use What You Know

We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Response from Ziff Davis

Hi Kristi,
Thank you for leaving a review of Campaigner.

We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team.

If you have any additional questions please do not hesitate to contact us.

-The Campaigner Team

Replied 15/10/2018
Laura
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/09/2020

Love the Drag & Drop Editor!

Overall, I give Campaigner 5-stars for cusotmer service and email marketing. We appreciate that they continue to develop and improve the software overtime too.

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Response from Ziff Davis

Hello Laura,

Thank you very much for your feedback and so happy to hear that you are enjoying the drag and drop email editor! It is also really great to know that our support team has been there to help you when you are in need.

We look forward to continuing to serve your email marketing needs for years to come.

All the best,

Carlos Petersen, Customer Marketing Manager

Replied 19/10/2020
Verified Reviewer
  • Industry: Newspapers
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
2

1
Reviewed on 10/08/2018

Really big disappointment - AVOID this ESP

Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .

Pros

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Bruce
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2021

Easy to learn and great customer service, when necessary

Excellent -- customer service reps are quickly available and have always been able to resolve the issue, which in all honesty could be because of my lack of advanced html coding knowledge.

FYI, I had been using a bulk-emailing PC software prior to Campaigner, but navigating how to overcomer spam filters became too complicated and was ultimately unsuccessful.

Pros

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Cons

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .

Response from Ziff Davis

Hello Bruce,

Thanks for this excellent feedback! It's great to hear that we have been a great service for you regarding list management and analytics for your email campaigns and that our customer service team has been there for you.

We are looking forward to continuing to service your email marketing needs for years to come.

Take care,

Carlos P, Community Manager

Replied 19/11/2021
Holly
  • Industry: Higher Education
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 31/08/2020

Hotchkiss Brain Institute review

Overall, I like using Campaigner. I have become more proficient with the software. I am EXTREMELY thankful for the tech support. I always get the help I need and they are professional, quick, and reliable. If the tech support was not as great as it is, I would possibly seek out a different software, due to the spacing/formatting issues that seem to happen in each of my campaigns.

Pros

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Cons

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Alternatives Considered

Marketo Engage

Reasons for Choosing Campaigner

It was before my time, but I believe we had no option, we had to evolve to the new version.

Reasons for Switching to Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Response from Ziff Davis

Hello Holly,

Thank you for your feedback, its great to hear that you are making good use of Campaigner and that our support staff has been there for you.

The other feedback that you have provided will be brought up with out product and development team.

Hope that you have a great day,

Carlos, Customer Marketing Manager

Replied 14/09/2020

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