About SendGrid

Twilio SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting. The application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery. Twilio SendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided via phone and email.
SendGrid Software - Activity Dashboard
SendGrid Software - Statistics interface
SendGrid Software - Reporting metrics
SendGrid Software - Activity Dashboard - thumbnail
SendGrid Software - Statistics interface - thumbnail
SendGrid Software - Reporting metrics - thumbnail

SendGrid pricing

SendGrid has a free version and offers a free trial. SendGrid paid version starts at US$14.95/month.

Starting Price:
US$14.95/month See pricing details
Free Version:
Yes
Free trial:
Yes

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SendGrid Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.1
Customer Support
3.7
5 reviews of 601 View all reviews
ZAiN
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 10/11/2022

Does what it says on the box

My email deliverability and response rates have drastically improved due to customers receiving my transactional emails.

Pros

Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic.

Cons

Payment issues and customer service response times are a bit of an issue.

Alternatives Considered

Mailchimp

Reasons for Choosing SendGrid

Better pricing and more features

Reasons for Switching to SendGrid

Better pricing, more features and more in-depth documentation.
Nicolas
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/11/2022

Send email easely to yours lists

We already use our own software to manage mailing list so we use this only in email delivery and SMTP : it's a very good product for that - SMTP is not a pain to configure and delivery go to inbox in most of the cases

Pros

very easy to use. we don't need any list management so review is only for SMTP and email delivery. This solution make great job and it's really very good to deliver compared to other product.

Cons

Sometime, mail could take some minutes before being send so that could be an issue for transactional email.

Alois
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
0

2
Reviewed on 04/10/2022

Terrible Product and much to expensive for what you get!

Pros

If you setup everything and subscribed to one of the most expensive plans you can send mails -_- thats all!

Cons

The price is not the problem but what you get is a half finished product.
In the first few months sending mails did not work at all. No error message. Nothing! We realized ofter customer complains.
There is no double optin feature at all. The best way is to use custom fields and developer who writes additional scripts to handle the customer fields.
The automation is terrible. You can only send emails after an fixed interval of 3 days. No option to change that. No option to send maisl after a click. Not even an option to delete emails in series of mails. You have to start a complete new automation. Adding just a delete button would saves hours!

Alternatives Considered

Mailchimp
Orianne
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 05/09/2022

Sending SaaS emails through the service is the best option.

Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible.

MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pros

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Emilia
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 03/11/2022

Good software for email marketing

All in all, a really easy tool for weekly or monthly email marketing. Thanks to the lists, messages can be targeted to different user groups.

Pros

A straightforward and convenient tool for email marketing. In the preview phase, you can see how the email looks on different devices. That is very useful.

Cons

The platform's email editing tools are too simple. If you want finer and more elegant features, you should code them, depending on which feature you want.

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