About Aloha Cloud
Aloha Cloud pricing
Aloha Cloud has a free version and does not offer a free trial. Aloha Cloud paid version starts at US$0.00/month.
Alternatives to Aloha Cloud
Aloha Cloud Reviews
Feature rating
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
NCR Silver meets our multi store needs
Pros
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Cons
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Pros
I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!
Cons
I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.
Reasons for Switching to Aloha Cloud
My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Some very good pros, and some pretty frustrating cons
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Pros
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Cons
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review of Aloha
Good - We enjoyed working with the local branch and helping us set up or system.
Pros
The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.
Cons
None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.
Alternatives Considered
Toast POSReasons for Switching to Aloha Cloud
Our partnerships with other companies already established with our parent company.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use and deploy
Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.
Pros
This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.
Cons
I wish it was more updated looking. I wish you could change between screens without logging back in
