Aloha Cloud

3.7
Overall rating
Reviews

3.7
Overall rating
Reviews

About Aloha Cloud

Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a user-friendly UI and fast merchant payout, operators can focus on running their restaurant, not their technology. Aloha Cloud customers benefit from the sustainability and industry-driving expertise of Aloha with offerings to manage the restaurant at every size and stage. Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years. Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support. Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
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Aloha Cloud pricing

Aloha Cloud has a free version and does not offer a free trial. Aloha Cloud paid version starts at US$0.00/month.

Starting Price:
US$0.00/month
Free Version:
Yes
Free trial:
No

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Aloha Cloud Reviews

Feature rating

Value for Money
3.4
Functionality
3.5
Ease of Use
3.9
Customer Support
3.3
5 reviews of 226 View all reviews
Jessica
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 26/07/2022

Easy to use and deploy

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Pros

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Cons

I wish it was more updated looking. I wish you could change between screens without logging back in

Alternatives Considered

Toast POS

Reasons for Switching to Aloha Cloud

The ease-of-use and their long-term track record.
Kari
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

5
Reviewed on 18/03/2020

Originally a great product, now not so much

I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Pros

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

Alternatives Considered

Square Point of Sale and Clover

Reasons for Switching to Aloha Cloud

My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.
John
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/04/2017

This is a publically traded company NCR No Way...

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Pros

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Cons

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Response from NCR VOYIX

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.

As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.

As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.

We have sent your comments to our customer care department, which will be reviewing it.

Replied 28/04/2017
Ryan
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/06/2019

Feedback

Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.

Pros

The ease of use on the front end. Easy to pull data and information from historic sales.

Cons

Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first.

There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.

Alternatives Considered

Aloha EPOS, Square Point of Sale and Clover

Reasons for Switching to Aloha Cloud

Deal with a reduced price with our corporate office.
Patrick
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 14/12/2020

Review of Aloha

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Alternatives Considered

Toast POS

Reasons for Switching to Aloha Cloud

Our partnerships with other companies already established with our parent company.

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