About Justworks

Justworks makes it easier to start, run, and grow a business. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools - all in one place. Justworks PEO allows entrepreneurs to focus on what matters most: growing their business and taking care of their team. PEOs work with small and mid-sized businesses to support their employment-related compliance needs and provide their teams access to corporate-level benefits at affordable rates. As a PEO, Justworks also streamlines back office functions like payroll and HR in one simple tool. Jusworks Payroll offers a lightweight and tech-forward solution to help businesses streamline their basic payroll operations and alleviate payment responsibilities, generate W2 and 1099 forms, and support time-tracking needs.
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Justworks pricing

Justworks does not have a free version and does not offer a free trial. Justworks paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
No

Alternatives to Justworks

Justworks Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.5
5 reviews of 723 View all reviews
Jessica
Jessica
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/05/2018

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking...

Pros

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

Chris
Chris
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2019

Justworks does what it says on the tin

The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business.

They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources.

My employees love OneMedical, Health Advocate, and Teledoc. Love love.

Having a self-service onboarding process is really great and simplifies our onboarding dramatically.

Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pros

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice.

Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases.

From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Cons

There are a couple of limitations that are vexing, verging on boneheaded:
* PTO requests don't show remaining balance for the PTO plan
* Unpaid time off is a manual ordeal
* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still
* No expense management or reimbursement scheduling. It's just a manual process.
* QBO integration is weak, but I've been promised it'll improve

Alternatives Considered

Gusto and TriNet

Reasons for Choosing Justworks

IOP was dated and abandonware. It was manual and didn't handle benefits.

Reasons for Switching to Justworks

TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 01/10/2020

Worst PEO ever

They just suck and I suggest you to not to be misled by their sales pitch

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website

Very unfriendly customer service - they act like a bunch of entitled officers

Alternatives Considered

Gusto and TriNet Zenefits

Reasons for Choosing Justworks

to get the benefits from PEO

Switched From

Gusto
Jasmine
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2024

It does Just Work!!

My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else.

Pros

This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have.

Cons

I just recently started using and while i havent had any hiccups yet. i have nothing bad to say.

Julie
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2020

Justworks - Just do it

Amazing across the board!

Pros

Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Cons

Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

Alternatives Considered

TriNet Zenefits and TriNet

Reasons for Choosing Justworks

Trinet was more expensive, not at all user friendly, and did not have the information ready to go for our RMA Tax Credit.

Switched From

TriNet

Reasons for Switching to Justworks

Good recommendation from industry, great customer service and initial sales rep experience, price on par with rest of industry, user friendly

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