About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn video
SpotOn Software - SpotOn Restaurant - thumbnail
SpotOn Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail

SpotOn pricing

SpotOn does not have a free version. SpotOn paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
No

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SpotOn Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.4
5 reviews of 238 View all reviews
Christopher
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2022

Spot On Restaurant

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

More inexpensive option during COVID and much better processing rates.

Reasons for Switching to SpotOn

[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.

Response from SpotOn

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at suppo[email protected] and we can look into troubleshooting that for you!

Replied 16/09/2022
Robert
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/05/2023

Best service compared to most companies

Pros

Better rates and money saving programs along with funding availability

Cons

Have to wait over the weekend to get funding

Response from SpotOn

Thank you for the feedback, Robert. We look forward to continuing to help you grow your business.

Replied 10/05/2023
Rothanak
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
1

1
Reviewed on 29/03/2023

Poor Customer Service

None

Pros

Easy to use.

Cons

Customer service severely lacking! [sensitive content hidden] was our salesman. After selling us the system he disappeared. No follow through on any of his promises. He said he lived nearby and could come anytime there was a problem. After Spoton got our money he stopped answering calls. We returned the hand held devices more than two months ago and never heard anything from them. Still no credit for the returned devices. We only used the tv display in the kitchen for 2 weeks. It never worked properly and no one came to fix it and we are still being charged for it. We called customer support multiple times. Everytime we call we are told someone will get back to us in 48 hours. No one ever calls us back.

Response from SpotOn

Rothanak, we apologize for the troubles you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. Sounds like a member of our team has gotten in contact with you to help rectify this situation. If you need further assistance, please don't hesitate to reach us at [email protected].

Replied 31/03/2023
Juliane
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 22/02/2023

SpotOn Review for Multiple Brands & Locations

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.

Pros

The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!

Cons

Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.

Response from SpotOn

We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.

Replied 23/02/2023
Jesse
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2023

Great Customer Service

Overall I’ve had a great experience with this company. I have two locations now that I use them for. [sensitive content hidden] helped me with my questions, helped me establish my accounts for both locations quickly, and overall very professional. Great company & staff

Pros

Customer service is key. When I have a problem, they solve it in a timely manner.

Cons

Sometimes I would get some errors on my equipment

Response from SpotOn

That's music to our ears, Jesse. Thank you for your feedback. We look forward to continuing to help you grow your business.

Replied 04/04/2023

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