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About Commusoft
Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineerโs diaries, safety certificates and invoicing.
Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.
The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as Sage, QuickBooks, WorldPay, Stripe, and Xero. It is accessible on desktop and mobile devices.
Email and telephone support are available. Pricing is per user per month.
Commusoft pricing
Commusoft does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Commusoft Reviews
Feature rating
5 reviews of 207
View all reviews
Phil
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/11/2017
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Sam
- Industry: Construction
- Company size: 11โ50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 17/05/2024
Take your business to the next level
Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too.
Pros
User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks.
Cons
My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us.
Darren
- Industry: Construction
- Company size: 11โ50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 02/09/2024
Would recommend.
Pros
Search functionality and reporting page.
Cons
Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example).
Joseph
- Industry: Mechanical or Industrial Engineering
- Company size: 2โ10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1
1
Reviewed on 24/07/2024
Unscrupulous company more concerned with profits than clients
This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements.
There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal.
Pros
It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection.
Cons
They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them!
Dominic
- Industry: Construction
- Company size: 2โ10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 24/07/2024
Happy customers and does the job
Pros
Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works.
Cons
Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues.
