About MasterControl Quality Excellence

MasterControl Quality Excellence (a QMS Software Solution) is an integrated quality management system that eliminates the need to paper-based quality processes. It helps life-science companies adhere more efficiently to the ever-changing FDA and ISO quality standards. MasterControl Quality Excellence enables over 1,000 customers across 30 countries to manage their quality and compliance processes and get their products to market at reduced cost with efficiency, regardless of the various regulations they face. MasterControl QMS also helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes. The core application in the MasterControl suite integrates all quality processes including change control, customer complaints, corrective/preventive action (CAPA), and audits. MasterControl also offers a manufacturing solution called MasterControl Manufacturing Excellence. It is a suite of validated solutions that automates the end-to-end production lifecycle and integrates seamlessly with other enterprise applications such as MRP, MES, ERP, MOM and production scheduling.
MasterControl Quality Excellence Software - My MasterControl
MasterControl Quality Excellence Software - Document Control
MasterControl Quality Excellence Software - Audit
MasterControl Quality Excellence Software - Training
MasterControl Quality Excellence Software - Manufacturing
MasterControl Quality Excellence Software - Supplier
MasterControl Quality Excellence video
MasterControl Quality Excellence Software - My MasterControl - thumbnail
MasterControl Quality Excellence Software - Document Control - thumbnail
MasterControl Quality Excellence Software - Audit - thumbnail
MasterControl Quality Excellence Software - Training - thumbnail
MasterControl Quality Excellence Software - Manufacturing - thumbnail

MasterControl Quality Excellence pricing

MasterControl Quality Excellence does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact MasterControl for detailed pricing information.
Free Version:
No
Free trial:
N/A

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MasterControl Quality Excellence Reviews

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.1
Customer Support
4.6
5 reviews of 93 View all reviews
Joanne F.
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/01/2020

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Deanna V.
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 18/12/2020

Implementation of Doc and Training

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable
We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

Pros

1) For the user, it was very easy for the user to complete training. Steps are very intuitive
2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents.
3) each to find document by searching by datacard elements

Cons

didn't set up data card structure as best that we could.

Babs C.
  • Industry: Pharmaceuticals
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 08/02/2022

Middle-of-the-road quality system

Pros

- Often includes impressive enhancements to the system between version updates
- Useful knowledge base that can be leveraged for troubleshooting defects or common issues
- Excellent document control
- Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system

Cons

- Navigation can be challenging for end-users with both limited or expansive access and rights to the system
- Lack of GUI customization
- Occasional defects have caused quality issues
- jReports isn't completely user friendly therefore incorrect usage can slow down the system
- On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes

Travis B.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/03/2022

MasterControl Document Management

Pros

The ability to create dynamic document approval routes was the most appealing. The interface is simple enough that if another person needs to be added to a document review or approval it is similar to adding them into an email string. We were able to create all of the document types that we wanted along with our desired document numbering without any special changes needed to the software. The software seems to have been designed with flexibility in mind.

Cons

The ability to group a large amount of similar documents into a single interface is available, through a feature called Explorer, but it requires the user to log in to the system. In our situation, users were accustomed to a webpage that could be used without needing to log in and open several menus to get to their desired document. Our desired interface was still possible but it required developing our own system to integrate with MasterControl.

Jon T.
  • Industry: Medical Practice
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/07/2020

System Integration

We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.

Pros

We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Cons

Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

Alternatives Considered

Greenlight Guru, ETQ Reliance and SmartSolve

Reasons for Switching to MasterControl Quality Excellence

MasterControl was a mature system with many features more advanced over the competitive products. The sales team was fully engaged, offered as many demos as we needed, answered every question, and was super responsive. The reporting, the online collaboration, the integrated modules, and the flexibility of the solutions to meet our specific company needs were the main drivers. It helped that we had an internal resource that was previously a power user who had a good experience as well as customers who had previous positive experiences with MasterControl.

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