About NinjaOne

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. What sets NinjaOne apart is its consistent #1 ranking in RMM, Endpoint Management, and Patch Management, as recognized on G2 and Gartner Digital Markets for the past six years. Additionally, NinjaOne is renowned for its world-class customer support, solidifying its position as the best-rated software in its category. NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive platform, IT teams can automate processes and control their IT environments from an easy-to-use interface that allows them to instantly monitor, manage, secure, and support all users. For more information, or to start a free trial, visit www.ninjaone.com.
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NinjaOne pricing

NinjaOne does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor See pricing details
Free Version:
No
Free trial:

Alternatives to NinjaOne

NinjaOne Reviews

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7
5 reviews of 212 View all reviews
Regina
Regina
  • Industry: Computer Games
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/04/2022

Huge bang for your buck!

We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Pros

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Cons

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Alternatives Considered

GoTo Meeting

Reasons for Choosing NinjaOne

We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Reasons for Switching to NinjaOne

GoTo/Join were both more expensive and less responsive.
Tomson
  • Industry: Civil Engineering
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 04/12/2023

NinjaOne - Great potential

Pros

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Cons

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Reasons for Choosing NinjaOne

Helpdesk ticketing is very basic & does not offer any extra features or remote support tools
Jason
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 03/01/2024

NinjaOne - You are asured to be kicked out of the system repeditivly.

Will never recommend the product to anyone ever.
You are guaranteed to lose all your tickets work.
it is like gaming in the 90's
Save and save often.

Pros

Looks pretty and i would say that is where it ends.

Cons

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Kagera
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/04/2024

My Experience With NinjaOne

Pros

The tool comes with great remote support features
It makes IT management easy

Cons

With NinjaOne, all has been seamless. It is affordable too.

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2019

Great Product.!

So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback.

Pros

The portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers.

Cons

to accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything.

Alternatives Considered

SolarWinds Service Desk

Reasons for Choosing NinjaOne

The lack of support in the other company was ridiculous, also when calling to the helpdesk it will be really difficult to have somebody to help out, also their agent will slow down customers computers.

Reasons for Switching to NinjaOne

pricing and better relationship with Sales Rep.

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