SpotOn

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Reasons for Choosing SpotOn

Reasons for Switching to SpotOn

Pros

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Cons

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternatives Considered

Reasons for Choosing SpotOn

Reasons for Switching to SpotOn

Pros

It's easy to set up menu Item's and adjust screens

Cons

Finding knowledgeable support can sometimes be difficult. Having a great rep has made this a lot easier. General Support is usually a miss.

Pros

Decent data analytics and integration with marketing

Cons

Horrible POS system and service team. They have never deposited accurate amounts from our sales. A normal software would take the exact sales from the prior day and deposit that amount. We always receive random amounts that never add up to our sales days later. In addition they take out massive fees each month not stated anywhere in our contract. You have to put in a ticket and wait days for each issue to get resolved and by that time theres another issue!

Pros

Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands

Cons

SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage.