About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting. Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users can create customized dashboards and reports to suit their needs. It offers integration with Zendesk, Salesforce, Desk, Freshdesk, Sugar CRM, Twilio, Oracle and other applications. XCALLY is offered in a monthly or lifetime pricing options, which vary with concurrent users and IVR channels. It is available globally in 12 languages.
XCALLY Software - Project
XCALLY Software - Customer Satisfaction
XCALLY Software - Customer Journey
XCALLY Software - Chat Interaction
XCALLY video
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XCALLY Software - Customer Satisfaction - thumbnail
XCALLY Software - Customer Journey - thumbnail
XCALLY Software - Chat Interaction - thumbnail

XCALLY pricing

XCALLY does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Free Version:
No
Free trial:
Yes

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XCALLY Reviews

Feature rating

Value for Money
4.5
Functionality
5
Ease of Use
5
Customer Support
5
5 reviews of 87 View all reviews
Numan K.
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2019

Future of Contact Center !!! Xcally Motion 2

Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Pros

Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.

Cons

I live everything about Xcally Motion 2.

Reasons for Choosing XCALLY

Cost

Switched From

Avaya OneCloud UCaaS

Reasons for Switching to XCALLY

low cost but yet features rich.
Janet S.
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2020

XCally Contact Centre the Way of the future

Fast efficient and deliver

Pros

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons

I can honestly say there was nothing I do not like

Miguel L.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/10/2021

The most cost effective omni channel contact center software

XCALLY is really a communication tool that accelerates business growth. Today customers want to connect with brand owners through their preferred channels. XCALLY give us the opportunity to connect beyond the basic voice channel. Also XCALLY integrates multiple mission critical business applications such as CRM or ERP software.

Pros

The ability to engage with prospects and customers using different communication channels and keeping a customer journey.

Cons

I think it would be worth it to include more 'industry default' features as default and not having to enable them manually.

John A.
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 20/11/2019

Xcally stands at the frontier of call center

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Ramiro R.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2021

XCally Motion is a complete solution available to everyone.

Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Pros

Its architecture and flexibility allow it to adapt to different customer requirements.

Cons

Only has native WhatsApp integration with Twilio.

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