About Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.
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Vonage Business Communications video
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Vonage Business Communications pricing

Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
Yes

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Vonage Business Communications Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 255 View all reviews
Angela Paez,
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 09/04/2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Khushboo
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/07/2022

VBC- Review

It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available.
Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.

Pros

It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.

Cons

It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.

Nabeel
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 13/06/2022

Alright Calling tool

It is an alright tool, the reports it provides are good, however calling can be improved.

Pros

Ease of using it. dialing and making calls is very easy

Cons

The connection is not always very good, sound quality is not very good at times, connecting calls sometimes takes a lot of time or does not connect at all.

Hadi
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

5
Reviewed on 11/06/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Mitch
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/06/2022

Vonage Business Review

I found it very efficient as I work in the recruitment industry and we have to be on call every time with the candidates, Vonage business makes sure that our calls would not spam. The quality of the calls are outstanding and does not lapse. Overall an excellent tool.

Pros

The smooth Functionality and the Quality of the calls are significantly beyond experience.

Cons

There should be a caller id with every unknown number.

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