About Alvaria Cloud

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics. Users can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues. Personalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.
Alvaria Cloud Software - Alvaria
Alvaria Cloud Software - Alvaria
Alvaria Cloud Software - Alvaria
Alvaria Cloud Software - Alvaria - thumbnail
Alvaria Cloud Software - Alvaria - thumbnail
Alvaria Cloud Software - Alvaria - thumbnail

Alvaria Cloud pricing

Alvaria Cloud does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact Aspect for pricing information.
Free Version:
No
Free trial:
N/A

Alternatives to Alvaria Cloud

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

MaxContact

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including...

Enghouse Contact Center

Enghouse Interactive Contact Centers is a cloud-based solution, which helps businesses of all sizes manage customer...

RingCentral Contact Center

Cloud communications provider RingCentral has expanded into the Call Center space with their Contact Center solution....

wolkvox

wolkvox is a cloud-based call center management software that helps businesses streamline communications across...

contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and...

Alvaria Cloud Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4.5
Customer Support
4
5 reviews of 16 View all reviews
Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/04/2018

All communication is more fluid with our clients, if they are happy us even more.

Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Pros

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

Cons

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Response from Aspect Software

Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams.

-The Aspect Team

Replied 17/04/2018
David M.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/04/2021

Aspect VIA Best in Class

The implementation was great and it was smooth transition. Aspect was outstanding.

Pros

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

Cons

There is nothing I dislike about the product.

Alternatives Considered

Five9

Reasons for Choosing Alvaria Cloud

Aspect provides better overall product and support.

Switched From

Genesys Cloud CX

Reasons for Switching to Alvaria Cloud

Aspect delivers a far more superior product.
Ye Y.
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 30/09/2021

Ye Yi

Pros

Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.

Cons

Real-Time Monitoring and Multi-Channel Communication.

Joe G.
  • Industry: Medical Practice
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

2
Reviewed on 05/05/2020

Aspect Service & Reporting

We did not have a great overall experience with the aspect products

Pros

Aspect was recognized as a top tier Contact Center company

Cons

Poor reporting accuracy and little flexibility

Alternatives Considered

NICE CXone

Reasons for Choosing Alvaria Cloud

Additional functionality and reputation

Reasons for Switching to Alvaria Cloud

Price and reputation

Response from Aspect Software

Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

Replied 07/05/2020
Ronald S.
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2019

Aspect Via Review

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Pros

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time.

It's very easy to use and less time training is required.

It helps to track agent performance and service levels depending on the metric set

You can personalize all settings from graph, percentages and service levels tracking metrics

Cons

It needs a fully registered software to enjoy all features, the trial version is limited

Related categories