About Zenefits

Zenefits is an all-encompassing HR SaaS platform designed specifically for small to midsize businesses. The Zenefits People Platform includes a robust offering spanning HR, Benefits, Payroll, Well-being and Performance apps that combines with advisory services and tightly integrated partner apps to radically simplify HR administration. Zenefits offers three pricing packages (Essentials, Growth, and Zen) tailored to SMBs of any size.
Zenefits Software - Zenefits - benefits administration
Zenefits Software - Zenefits - Org chart
Zenefits Software - Zenefits - Employee profile
Zenefits Software - Zenefits - Payroll run
Zenefits Software - Zenefits - Payroll approval
Zenefits Software - Zenefits - Mobile app
Zenefits video
Zenefits Software - Zenefits - benefits administration - thumbnail
Zenefits Software - Zenefits - Org chart - thumbnail
Zenefits Software - Zenefits - Employee profile - thumbnail
Zenefits Software - Zenefits - Payroll run - thumbnail
Zenefits Software - Zenefits - Payroll approval - thumbnail

Zenefits pricing

Zenefits has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
ESSENTIALS All the essentials for onboarding employees & managing HR. $8 per month, per employee GROWTH Expanded HR for growing companies. $14 per month, per employee ZEN Super-powered HR with extra tools. $21 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker
Free Version:
Yes
Free trial:
Yes

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Zenefits Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.4
Customer Support
3.8
5 reviews of 792 View all reviews
Shawn B.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/05/2022

HR & Benefits Administration for the Small Business

Pros

Amazing User Friendly Interface.
Benefits Administration is very easy.
Time Off Management is great.
Low Cost for setup, which is always great for a Small Business.

Cons

Phone Call response time has been a little less than exciting, but they do get back to you.

Alternatives Considered

Paychex Flex

Reasons for Switching to Zenefits

User Interface was very intuitive.
Robert D.
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/09/2021

Excellent HR Platform for Small to Medium Sized Businesses

When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt.

If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.

Pros

Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.

Cons

We have not had any major issues or challenges using this software

Andrea C.
  • Industry: Writing & Editing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/06/2022

Very easy to set up and great app for employees

Great if you have mostly salaried exempt employees and you rarely need customer service help.

Pros

Overall very easy to use and set up would use again

Cons

It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email.

Alternatives Considered

Gusto, ADP Workforce Now and Namely

Reasons for Choosing Zenefits

The integration with harvest to track hours wasn’t the best.

Switched From

QuickBooks Time

Reasons for Switching to Zenefits

I had used Zenefits before and knew the set up was easy.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 20/05/2022

Zenefits is the worst mistake of my career - DONT MAKE THE SAME MISTAKE

Pros

They do payroll - although poorly. Didn't even pay taxes right.

Cons

Zenefits didn't file any of the state taxes despite saying they would - leaving a massive mess for us to clean up

We therefore decided to terminate, and Zenefits has all our employee records and refuses to turn them over and shut off all access, making it impossible for many of our employees who didn't get these records prior to termination to turn them over.

Implementation was also incredibly painful and had none of the support they promised they'd provide.

Rebecca W.
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 29/09/2021

User-friendly, intuitive platform

Pros

We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.

Cons

Customer service used to be very slow, but they have greatly improved their response time.

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