About MiCloud Connect

MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage user settings, set preferences, and monitor call activity. With ready-to-use calling data, the management can keep track of sales performance and service levels. MiCloud Connect also offers an analytics package to analyze call data and generate valuable business insights. With MiCloud Connect, callers can invite people to their conference line, retain conversation history, record calls, share desktops, and more. The solution also offers tools to configure rules for prioritizing call routes. Users can also design flexible models for call overflows and convert voice messages to text automatically. MiCloud Connect offers integration with business applications such as CRM, ERP, and ATS.
MiCloud Connect Software - Missed calls
MiCloud Connect Software - Flow chart
MiCloud Connect Software - Call routing
MiCloud Connect Software - Usage log
MiCloud Connect video
MiCloud Connect Software - Missed calls - thumbnail
MiCloud Connect Software - Flow chart - thumbnail
MiCloud Connect Software - Call routing - thumbnail
MiCloud Connect Software - Usage log - thumbnail

MiCloud Connect pricing

MiCloud Connect does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.
Free Version:
No
Free trial:
No

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MiCloud Connect Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 248 View all reviews
Julie G.
  • Industry: Law Practice
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 01/02/2019

Everything I need.

I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Pros

Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Cons

Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

Shae J.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 12/12/2018

Complex Implementation - Low Key Day-to-Day Maintenance

Pros

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Cons

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Natalie G.
  • Industry: Philanthropy
  • Review Source
Value for Money
0
Features
3.5
Ease of Use
4
Customer Support
0

3.5
Reviewed on 21/05/2015

Shoretel truly makes the communication process easier

Pros

I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Cons

I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well.

Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

Alex C.
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 15/07/2021

Extremely Useful

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

Pros

It's fast and easy to use. Anyone can learn how to use it. There so many features that help get the job done!

Cons

Can be glitchy at times, settings on things like visible voicemails for specific workgroups will un-toggle on their own or some employees select a default for soft phone and mitel refuses to keep that default setting and defaults to DeskPhone.

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 09/03/2021

It Works

This allows me to keep using my office phone number while working remotely.

Pros

What can I say. This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs. For example, call routing, contacts, voicemails, etc.

Cons

I'm struggling to find a negative, but if I had to pick something I would say I wish there were more integrations available. E.g. integrations with Zoom. This may be possible and just not configured.. I don'tknow.

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