About MiCloud Connect







MiCloud Connect pricing
MiCloud Connect does not have a free version but does offer a free trial.
Alternatives to MiCloud Connect
MiCloud Connect Reviews
Feature rating

- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Company Phone/IM Service
Pros
My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.
Cons
No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Very intuitive to use - very little training required
Overall works very well, is easy to use and is a good business tool.
Pros
It is an easy program to learn - very little, if any training needed. We use the system for calls in general but also for sales and support lines with rollovers. It is easy to call people via the PC, conference and transfer calls. It also displays extensions, if people are already on calls, etc. which is very helpful when trying to route customers to an available rep.
Cons
It seems like it sometimes conflicts with some programs and auto-logs people out. Maybe this is sometime we have setup incorrectly, but we have had it happen with a few different users. It will auto-log them out, but yet appear, on their screen that they are logged in.
- Industry: Philanthropy
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Review Source
Shoretel truly makes the communication process easier
Pros
I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!
Cons
I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well.
Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
CS Manager
Pros
I'm able to see which of my CS agents are logged in and available to take calls, as well as sign them out of the system if they're away from their desk. The analytics are really powerful and allow me to schedule lunches and breaks according to when our slow times occur throughout the day.
Cons
The reporting could be more up-to-date. Looking at the average call times is usually 15 minutes behind.
- Industry: Insurance
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Great product but back end a bit combersome
Overall it works well for what we need it for.
Pros
Real time reporting of inbound/outbound calls. Being able to customize inbound calling and pull daily reports on several metrics with the calling.
Cons
Backend setup and customization is a bit more cumbersome that other software used in the past.