About FreeAgent

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track. FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow. On top of this, FreeAgent has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.
FreeAgent Software - FreeAgent Mobile App
FreeAgent Software - Banking in FreeAgent
FreeAgent Software - Invoices in FreeAgent
FreeAgent Software - Reconciling transactions in FreeAgent
FreeAgent video
FreeAgent Software - FreeAgent Mobile App - thumbnail
FreeAgent Software - Banking in FreeAgent - thumbnail
FreeAgent Software - Invoices in FreeAgent - thumbnail
FreeAgent Software - Reconciling transactions in FreeAgent - thumbnail

FreeAgent pricing

FreeAgent does not have a free version but does offer a free trial. FreeAgent paid version starts at £14.50/month.

Starting Price:
£14.50/month
Free Version:
No
Free trial:
Yes

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FreeAgent Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.4
5 reviews of 138 View all reviews
Stephen
  • Industry: Public Relations & Communications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/02/2018

Good product, good UI, good customer support, a bit pricey but worth it for my business.

Pros

FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too.

It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered.

I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

Cons

I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Ben
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/12/2020

Affordable accounting software; good but needs a few tweaks to be great

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Pros

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Cons

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Reasons for Switching to FreeAgent

The cost-free option makes it an easy sell to help clients transition to the cloud accounting world. I still use Xero and others to give clients a choice
Oscar
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Review Source
Value for Money
1
Features
0
Ease of Use
1
Customer Support
1

1
Reviewed on 18/09/2015

Exceptionally Poor Customer Support

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.

For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.

That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.

Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.

I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.

I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Response from FreeAgent UK online accounting software

Hello Oscar,

Thank you for taking the time to leave feedback.

My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.

I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.

As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.

The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you

To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.

Kind regards,

Kevin

Replied 25/09/2015
Jago
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/10/2022

Easy to use bookkeeping and accounting software for the small clients

I love FreeAgent and how we are treated as an accountancy practice by their team. Any issues we aver have are answered and they're are always new features being added. Whenever I find that I can't do something in FreeAgent, I'm always shown a way around it and for that I give 5 stars.

Pros

It's very intuitive and has amazing support and training for us and our clients. We use this software for our smaller sole traders who find it really easy to use. We do most of the setup and they basically just invoice their clients using the mobile app :)

Cons

Integrations are pretty non existent for a lot of apps. For example merging eBay or most till sales with FreeAgent can be quite difficult however this is overcome by using Zapier

Verified Reviewer
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2021

Freeagent - simple and reliable accounting

Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.

Pros

The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.

Cons

There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.

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