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About FreeAgent
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track.
FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.
On top of this, FreeAgent has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.
FreeAgent pricing
FreeAgent does not have a free version but does offer a free trial. FreeAgent paid version starts at £14.50/month.
Starting Price:
£14.50/month
Free Version:
No
Free trial:
Yes
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FreeAgent Reviews
Feature rating
5 reviews of 166
View all reviews
Faith
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 30/01/2024
Freeagent is my choice for Accounting
A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.
Pros
Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated!
Cons
At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too!
Switched From
MYOB Business
Thomas
- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 13/09/2023
All the bells and whistles!
My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses).
Pros
Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct).
Cons
Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it.
Alternatives Considered
QuickBooks OnlineReasons for Switching to FreeAgent
It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far.
Oscar
- Industry: Information Technology & Services
- Company size: 2–10 Employees
-
Review Source
Value for Money
1
Features
0
Ease of Use
1
Customer Support
1
1
Reviewed on 18/09/2015
Exceptionally Poor Customer Support
I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.
For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.
That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.
Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.
I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.
I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!
Response from FreeAgent Central
Hello Oscar,
Thank you for taking the time to leave feedback.
My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.
I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.
As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.
The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you
To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.
Kind regards,
Kevin
Replied 25/09/2015
Lola
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 13/01/2023
Easy To Use Cloud Accounting Software
Nice and easy to use, makes dreaded bookkeeping a breeze. Highly recommend for small businesses or sole traders - it would save you a lot of accountancy fee.
Pros
Having switched from Xero, which I used for a decade, I was pleasantly surprised by how easy it is to use FreeAgent. I would say the user interface and functionality are more intuitive than Xero. The best thing is, the software is free if you have a business account with NatWest or Mettle.
Cons
It isn't able to split the actual income and fees when reconciling Stripe transactions. I use the DoubleAgent plug-in as a workaround.
Reasons for Choosing FreeAgent
Xero was a bit expensive, whereas FreeAgent comes free with my business bank account.Switched From
Xero
Peter
- Industry: Sports
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/10/2023
Great Product
very pleased with it.i was looking for an easy way to send invoices and track payments . This does this and more.
Pros
It has made invoicing and tracking payments very easy.I like the way I can create categories to record paymnents in against
Cons
Haven't found anything yet that i don't like.I am still trying to work out how I track work done on a job that i do weekly that i then invoice monthly
