About ShipStation

ShipStation is a multi-carrier, multi-channel shipping solution designed to expedite the shipping process for online retailers. Features such as batch shipping, discounted shipping rates, inventory and customer management, and custom branding helps streamline order fulfillment. Import your orders from over 60 selling channels and let ShipStation automatically apply configurable presets and shipping options. Once you create shipping labels or send your orders to a fulfillment company like FBA or ShipWire, ShipStation transmits shipping statuses and tracking information to each selling channel. Managing customer communications can be time-consuming, ShipStation simplifies this process by offering customizable packing slip, email, and tracking page templates to provide a unique, branded experience for customers. Other features include detailed reporting, prefilled international customs forms, the ability to combine and split orders, and advanced user permissions and restrictions.
ShipStation Software - Order Overview
ShipStation Software - Insights Overview
ShipStation Software - Shipment Batches
ShipStation video
ShipStation Software - Order Overview - thumbnail
ShipStation Software - Insights Overview - thumbnail
ShipStation Software - Shipment Batches - thumbnail

ShipStation pricing

ShipStation does not have a free version but does offer a free trial. ShipStation paid version starts at US$9.00/month.

Starting Price:
US$9.00/month
Free Version:
No
Free trial:
Yes

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ShipStation Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.5
5 reviews of 800 View all reviews
Justin
  • Industry: Warehousing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2022

ShipStation Is the Best e-Commerce Shipping Tool!

ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Alternatives Considered

BigCommerce

Reasons for Choosing ShipStation

Stamps.com is also a mandatory subscription to utilize USPS postage. So technically I am still using it but I use it through ShipStation. Previously, I was just using Stamps.com by itself but was unable to connect accounts and get the amazing discounts that ShipStation provides me now.

Switched From

Stamps.com

Reasons for Switching to ShipStation

BigCommerce SUCKS. I used BigCommerce and set up an entire store only to find out that it is the worst service. It was terrible and I am so happy I made the switch to ShipStation from BigCommerce. BigCommerce is expensive and locked me into a platform that I didn't want to use. I had to completely redesign everything and wasn't able to use the shipping platform because it was just hard to navigate and poorly designed.
Tim
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/08/2022

A great shipping software for E-commerce

I’ve had nothing but a great experience. It has helped me setup distribution locations with all the tools they need to run an efficient fulfillment service.

Pros

Seamless integration to a website run on a platform such as Shopify, Wordpress etc. makes managing and fulfilling orders much more efficient saving time and money.

Cons

I don’t love having to pay a monthly fee to use the software but I do think the tiered pricing is worth it based on the time shipstation will save you.

Alternatives Considered

Shippo

Reasons for Switching to ShipStation

While I actually use both depending on the location I prefer shipstation due to its ease of fulfillment and how well it integrates with our websites.
Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 01/08/2022

Easy system if you have basic needs.

OK for basic needs but I will be searching for another company in the near future as my company expands.

Pros

Super easy to ship items and great rates for very basic orders.

Cons

The customer service is nonexistent unless you are a high spending client. They do not respond to emails and the phone line is not available to lower use clients. This makes me not want to scale with the company if they cannot help a growing business why would you want to use them when you are bigger.

Sherri
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/07/2022

Small business with small packages

We have used ShipStation for several years and have no intentions of moving away from it.

Pros

Once it is set up with all of your products it rolls along without much attention. I also like the variety of reports I can pull.

Cons

They no longer have account managers so customer service can be a challenge.

Marcos
  • Industry: Packaging & Containers
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2022

Shipstation no matter how big or small

We have been using shipstation for about 2 years and we do not plan on switching anytime soon.

Pros

Shipstation is great for our warehouse associates as they see our orders come in and even provide status updates on how long the shipment has been in the queue. It is also great for even providing Sales Reports and Shipping reports.

Cons

There was a bit of a learning curve for Shipstation for our specific standard operating procedure but it works regardless.

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