About VICIdial
VICIdial pricing
VICIdial has a free version and offers a free trial.
Alternatives to VICIdial
VICIdial Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
Great features and adaptability make this a powerful dialer.
We achieved cost savings, system stability and better efficiency. These aspect obviously led to better profits. Better profits allowed us to hire a developer that helped us build a BI system (directly from the Vicidial database) that helps us analyze performance and identify trends.
Pros
We run all manner of campaigns from Vicidial; sales, lead generation, support, data capture, etc. And Vicidial handles all the variables we've thrown at it, with aplomb.
Using the group and user management, it's easy to ring fence and manage campaigns.
Help is right there; alongside just about every setting is a link directly to the help section of that setting.
Cons
The user interface could do with a bit of work, could really be a bit more customisable, specifically the agent portal. The campaign management section could be broken down into labeled sections to make the vast array of settings easier to find.
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Amazing software for outbound calling
It's an inexpensive solution which allows complete management of any outbound campaign. It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.
Pros
I was looking for an inexpensive solution for a 400 seat call center and I ran into vicidial, it's very easy to use and you can tailor it to your company needs, it's also open source which allows you to add really helpful features. It has all you need for outbound, reporting, tools, dialer, user management, just the best.
Cons
I would say the installation, was a bit hard mainly on the telco side but that would be its only flaw.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Pretty good software to start a contact center!
Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software,
Pros
Really easy to implement and run, Light and open to be used in any operating system.
Cons
Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.
Response from Vicidial Group
We recently added a new enhanced reporting module(VERM) with dozens of new comprehensive reports. It is free and included in the VICIdial software codebase, you just need to upgrade your system to get it.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
If you need a call center, Vici is there for you.
Pros
Free and open source program in active development and works, consistently. I've based my entire business on this software and it's working wonderfully.
Even the free version has an extremely active community, including the developers, that really want to help you get the system up and going. I have had better support experiences on the free Vicidial forum than I have on a service running.
Cons
Being free and open-source, i suppose i can't complain too much. But the front-end/GUI could use an overhaul pretty bad. The interface looks like a mid-90s website. Granted behind that GUI is a rock-solid system, it would be nice to have something better to look at every day.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
ViciDial is our dialer of choice for good reason: it's incredibly powerful and is a great value
I've built a great business over the past few years, and ViciDial is the foundation of my business.
Pros
customer service is fantastic. there's rarely a wait for help, almost every time a human picks up the phone right away -- a very experienced and helpful human, at that! I've attended the in-person training at Vici HQ in Tampa and had a great time learning the ins and outs of the software, as well as meeting the very friendly and helpful staff. Love those guys!
Cons
ViciDial takes time to learn, and takes much longer to master -- but that's only because it's so powerful and has so many features. Some people remark that the interface is ugly or not user-friendly, but I disagree -- I prefer less bells & whistles & icons & emojis, prefer a thin interface with more functionality.
