Financial Services Cloud

4.7
Overall rating
(3)
Reviews

4.7
Overall rating
(3)
Reviews

About Financial Services Cloud

Salesforce Financial Services Cloud is a customer relationship management (CRM) solution that helps businesses in the finance industry manage referrals, documents, tasks and more. The lead management module allows sales representatives to track, filter and qualify prospects and use the built-in email templates to establish communication. This solution also helps businesses to handle mortgage and lending workflows via a unified platform. The platform allows employees to interact with lenders and borrowers, track and approve documents and store customer data in a centralized repository. Financial Services Cloud lets employees create client engagement plans, prioritize customer relationships, and highlight client milestones, among other operations. Supervisors can configure case escalation rules and queues to automatically route customer case inquiries to specific agents or teams. Additionally, staff members can build, design and distribute survey forms to collect insights and feedback. Financial Services Cloud comes with an API, which allows businesses to integrate the system with several third-party applications. It also provides Android and iOS mobile applications, which let employees manage activities remotely. It is available on annual subscriptions and support is extended via live chat, phone, community forum and other online measures.
Financial Services Cloud Software - Salesforce Financial Service Cloud financial goals
Financial Services Cloud Software - Salesforce Financial Service Cloud client accounts
Financial Services Cloud Software - Salesforce Financial Service Cloud main dashboard
Financial Services Cloud Software - 4
Financial Services Cloud video
Financial Services Cloud Software - Salesforce Financial Service Cloud financial goals - thumbnail
Financial Services Cloud Software - Salesforce Financial Service Cloud client accounts - thumbnail
Financial Services Cloud Software - Salesforce Financial Service Cloud main dashboard - thumbnail
Financial Services Cloud Software - 4 - thumbnail

Financial Services Cloud pricing

Financial Services Cloud does not have a free version but does offer a free trial. Financial Services Cloud paid version starts at US$150.00.

Starting Price:
US$150.00
Free Version:
No
Free trial:
Yes

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Financial Services Cloud Reviews

Feature rating

Value for Money
4.3
Functionality
4
Ease of Use
4
Customer Support
4.7
3 reviews of 3
Nayari
Nayari
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/08/2023

A software that allows me to easily optimize financial management.

The great benefits of this software have allowed us to automate processes that have reduced the manual workload and allowed me to spend more time on strategic tasks such as financial planning and analysis. It has improved the efficiency in the management of clients and portfolios, allowing me to provide a more personalized and quality service to our clients. Collaboration between teams has been simplified, which has improved communication and coordination on key financial projects. Enable real-time visibility into financial data that has improved decision making and enabled an agile response to market changes.

Pros

It is a great software that has the ability to manage and analyze financial data in real time and gives me a complete and accurate view of the financial health of the company. It is a highly customizable and adaptable software, it allows me to adjust the platform to the unique needs of my organization, optimizing processes and workflows. Shared access to information and collaboration between teams has improved communication and strategic decision making. The reporting and analytics functionality allows me to identify trends, opportunities and risks, allowing me to make informed and informed financial decisions.

Cons

What has been a drawback for us is its initial implementation, as it can require a significant investment of time and resources. It has a steep learning curve, especially for those who are not familiar with the platform. Additionally, integration with legacy systems and applications can present technical challenges that require careful planning and configuration expertise. Difficulties are quickly overcome and it allows us to enjoy the benefits of this tool very quickly.

Michelle
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/04/2022

Review of Salesforce

Pros

I like how customizable the software is. You can have it built around your business and not the other way around.

Cons

It could be a little more user friendly. There seem to be many ways to navigate to the same place, or many ways to do the same thing.

Brittany
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

5
Reviewed on 12/04/2022

Salesforce FSC Review

It gets the job done but on a really high level. You can't actually do anything transactional related unless you write specific code. So if you want to see all your platforms in one place and the values for all the clients, then this is the platform you want, but keep in mind this is only a small piece of the puzzle. To get it to work, you need to bring on other items and third party consultants. It can get to be a large project.

Pros

I like how you can customize anything and everything about Salesforce FSC. If you know how to administer the platform, the possibilities are endless. It is very straight forward to problem solve certain features such as workflow management or contact information.

Cons

I like that it can do so much, but I also don't like it. They give you a bunch of alternate ways to really pull in what you need. If you want to see account information you need to set up APIs. Don't know how? You need a third party to come in and do it for you. Oh, but wait, you need ANOTHER one of their products that they don't tell you until AFTER you buy FSC. You don't need to know code, but you have to hire a developer that does. It's very frustrating how many third parties need to be brought in to get something that should really be included. If you have the means, go for it, otherwise it's an endless blackhole of expenses.

Alternatives Considered

Redtail CRM

Reasons for Choosing Financial Services Cloud

Sales cloud doesn't support the integration with custodians (at least we were told) plot twist - they did at the time. Not sure if they do anymore, regardless we went another route with pulling the information in so we needed FSC for it.

Reasons for Switching to Financial Services Cloud

It's the up and coming tech, it's ahead of the game and always upgrading and adding third party partners.

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