About CharityEngine

Launched in 2010 by a leading CRM and business applications provider, CharityEngine is a web-based Non-Profit solution suitable for a variety of nonprofits, including faith-based ministries, animal welfare, arts and culture, veterans concernsand the environment. CharityEngine offers outstanding functionality for tracking donor history and fundraising, email marketing and other outreach, eCommerce, donor Customer Relationship Management, event planning, and advocacy management. Most applications can be purchased on a standalone basis, but we find that selecting the full suite of necessary solutions from one source means that, not only is data kept in in one central database but, the customer support is seamless and expeditious. We think CharityEngine is a great option for nonprofits because it is an all-encompassing solution built specifically to address their unique needs. CharityEngine centralizes information about fundraising, communications, and donor management into a single CRM. Data is collected automatically from every touch point and organized logically within one database; users no longer need to worry about corrupting data trying to export or import it. It also means it can provide more accurate, and more robust reporting, in real-time. CharityEngine’s user-friendly platform allows growing organizations to easily add new processes and initiatives. eCommerce stores, online auctions, advocacy outreach, and events can all work seamlessly together. We recommend CharityEngine to nonprofits with at least $1 million in annual revenue looking to expand their capabilities, cut costs, streamline their data, and launch new initiatives. Since 2010 they have helped many national organizations such as the Center for Education Reform, ASPCA and Wounded Warrior Project manage their donors, online communications, and fundraising efforts.
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CharityEngine pricing

CharityEngine does not have a free version but does offer a free trial. CharityEngine paid version starts at US$149.00/month.

Starting Price:
US$149.00/month
Pricing Details:
Free 10-Day Trial of our Sandbox, no cc required. Unlimited Donation Forms & Payment Tools starting at $149/month. - Create beautiful, branded donation forms for one-time & monthly giving with built-in payment processing, email auto-responders & get best-in-class security. Accept Credit Cards, ACH, & PayPal, with direct bank integration so you get your funds automatically. eCRM & Online tools for Virtual Fundraising starting at $289/month - See how much easier and more cost-effective digital fundraising and communications can be when your forms, email marketing, social tracking, and even events, peer-to-peer, and advocacy all run online together. All-in-one Fundraising Platform starting at $349/month - When your CRM and all of your donor tools like peer-to-peer, online forms, events, user center, major gifts, corporate tracking, direct mail, and everything else need to be in one place.
Free Version:
No
Free trial:
Yes

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CharityEngine Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
3.5
Customer Support
4
5 reviews of 8,580 View all reviews
Michelle H.
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/11/2020

Power behind your reporting

Pros

CharityEngine is a great CRM tool, for me the feature I use most often is query builder to create custom reports of specific parts and types of data. I love the functionality available in Query Builder, and since my organization has some pretty complex data structures, CE makes it really easy for me to get exactly the data I need at any given time.

Cons

Sometimes when there are updates to the software, some functionalities are down temporarily, but their team always works swiftly to make sure everything is running smooth!

Reasons for Choosing CharityEngine

We needed more everything!

Switched From

Blackbaud eTapestry
Benjamin M.
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/08/2019

Not just Donor Management

The system not only solves some of the most complex donor management system needs, but in some cases it's working for my association customers to manage membership needs as well. As for associations that have a donor arm, which is where we've done a lot of work, this system is easy to integrate as needed but is a real 360 degree view while also having top notch web forms, marketing automation and other critical items that are huge money and time savers for nonprofits

Pros

For a multi-tenant system, I'm really surprised at the extensibility of the system. Without "customizing" everything, it's really flexible and configurable to meet a lot of different business rules that are unique to my customers. Their data model and ability to query and layer queries is really impressive compared to similar systems in the market.

Cons

Hard to say, I think it may be somewhat difficult to set up if you aren't trained on it like my team is as an integration and implementation firm. We work with many similar systems in the market though and I'd say comparatively, it's easier to set up than most other member and donor management systems. I wish it had some additional functionality like the Association Management Systems (AMS) market has around testing, certification and things like that, we could have consolidated down to fewer systems in the stack for our customers who we implemented it for, but that's not what we bought it for. I'm super pleased with what's there.

Alternatives Considered

DonorDrive and Blackbaud Fundraising

Reasons for Choosing CharityEngine

Our customer would say that the functionality was greater and more all-inclusive, and the pricing model is surprisingly creative and flexible for the enterprise level system you get.

Reasons for Switching to CharityEngine

After spending months to consider a CRM based approach and all of the additional customizations and other 3rd party systems that would be needed to accomplish our customer's goals, the cost to stand up the system and get up and running was cheaper and faster while the customer felt they did not sacrifice quality or support.
Christina J.
  • Industry: Broadcast Media
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 27/09/2021

Connect, Customize and Collaborate

Pros

The tool is feature rich. I find new options that will improve our productivity just about every week. One of my favorite features is their robust import tool. They make is so easy to bring data into the system.

Cons

Charity Engine offers a wide variety of features, but some have not been developed to the level of sophistication we need. The good news is they have an excellent process for submitting and reviewing enhancement requests and so far, all our requests have been submitted for future development.

Response from CharityEngine

Thank you for your insightful review. We appreciate you sharing your experience with us.

Replied 05/10/2021
Margie E.
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
4

3
Reviewed on 23/07/2020

Design seems tailored more to mass mailers than high dollar cultivators

I was brought in to the organization after they had spent 9 months trying to transition to Charity Engine. I found that the data transfer from our old system was not done correctly and it took a lot of time to get that sorted out. It isn't intuitive, and is over complicated. It is hard to find what you are looking for in the navigation.

Pros

Query capability. Online forms. Payment processing.

Cons

We can't use for generating acknowledgement letters because they won't format correctly. We didn't use initially for email communication, but they have improved that feature. It is very clunky to add or update individual records, requiring user to go in and out of many screens and remember to flag things, such as address is preferred, and remember to click a save button. Far too many steps. It doesn't help with grant management. Event management also is not good. It is difficult and time consuming to record activities (meetings, phone calls) that you have had with your donors, and then they are not exportable on reports.

Response from CharityEngine

Margie, thank you for your feedback. It looks like we missed on training here. Many of the issues you've cited, such as properly formatted acknowledgement letters or recording and reporting on activities are core capabilities and we're going to make sure we get you up and running. Better knowledge around how to navigate the platform may also help lead to less clicks to get what you need. I believe our team has already reached out to you for additional help and training and hopefully you are already on a path to a better experience. Thank you for your partnership and for letting CharityEngine be part of the wonderful work you are doing at Center for Education Reform.

Replied 28/09/2020
James M.
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/10/2021

Mission Partner

Excellent. We have looked at other fundraising and donor management platforms. While some have cleaner dashboards, no one can match the functionality that Charity Engine has to offer.

Pros

Charity Engine took our fundraising to the next level by magnitudes of scale. It professionalized our messaging and operation, enabling us to attract new supporters, excite current donors, and direct attention to key initiatives at a critical time.

Cons

The customer service provided by Charity Engine staff is exceptional. They are responsive and professional every time I ask them for help. The self-help tutorials are good, but for a very small and lean nonprofit, we just didn't have the time to learn the platform as well as we could have, so we relied on Charity Engine staff and they walked us through it every step of the way. They understood our requirements and worked with us to achieve those goals.

Response from CharityEngine

James, we appreciate being part of taking your fundraising goals to the next level. Thank you so much for your kind words.

Replied 05/10/2021

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