4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About ServiceM8

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments. You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster. Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app. 14-day free trial! Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app. Who is ServiceM8 for? ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as: • Plumbing • Electrical • HVAC & Refrigeration • Pest Control • Appliance Repair • Locksmithing & Security • Cleaning • Pool Care • Lawn & Garden Care • IT • Property Maintenance • Fire Protection • Carpet & Flooring Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services
ServiceM8 Software - Smart job management
ServiceM8 Software - See staff & job locations
ServiceM8 Software - Work smart with digital job cards
ServiceM8 Software - Save notes, photos & signatures
ServiceM8 Software - Take card payments with nothing but your iPhone
ServiceM8 Software - Quote & invoice on site
ServiceM8 video
ServiceM8 Software - Smart job management - thumbnail
ServiceM8 Software - See staff & job locations - thumbnail
ServiceM8 Software - Work smart with digital job cards - thumbnail
ServiceM8 Software - Save notes, photos & signatures - thumbnail
ServiceM8 Software - Take card payments with nothing but your iPhone - thumbnail

ServiceM8 pricing

ServiceM8 has a free version and offers a free trial. ServiceM8 paid version starts at A$0.00/month.

Starting Price:
A$0.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to ServiceM8

Joblogic

𝗙𝗼𝗿 𝗮 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗶𝗺𝗲, 𝗴𝗲𝘁 𝟭𝟱 𝗺𝗼𝗻𝘁𝗵𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗽𝗿𝗶𝗰𝗲 𝗼𝗳 𝟭𝟮! 𝗕𝗼𝗼𝗸 𝗮 𝗳𝗿𝗲𝗲 𝗱𝗲𝗺𝗼 𝘄𝗶𝘁𝗵 𝗼𝗻𝗲 𝗼𝗳 𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝘁𝘀 𝗳𝗼𝗿 𝗮 𝗴𝘂𝗶𝗱𝗲𝗱 𝘁𝗼𝘂𝗿 𝗼𝗳...

ServiceM8 Reviews

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.6
Customer Support
4.5
5 reviews of 303 View all reviews
Timothy
Timothy
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2017

I love this product. I am a daily user and use it for all of my online invoicing for my...

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Guida
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
1

4
Reviewed on 31/01/2024

Needs Improvement

Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.

Pros

It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms
Mobile app is great for field techs
Integration with Xero

Cons

Support is via chat only and they often don't know why errors/issues occur

Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster

Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business

Tutorials are often not updated to the curren version of SM8 so can be confusing

Some functions perform illogically

A lack of desire to implement improvements that would benefit many trade business'

Alternatives Considered

Tradify

Reasons for Choosing ServiceM8

Cost and mobile app functionality as well as customisable templates, customer reminder feature

Reasons for Switching to ServiceM8

I wish I had of looked at more alternatives in more detail
Jeremy
Jeremy
  • Industry: Commercial Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 14/08/2024

Cleaning company reviews servicem8

Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs

Pros

It allows us to Bill and keep track of employees and jobs all in one place

Cons

That is only available on Apple products

Ryan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 01/02/2023

Buyer Beware

We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Pros

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Cons

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Response from ServiceM8

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

Replied 08/02/2023
timothy
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/07/2022

Pay for volume and not number of users

The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.

Pros

Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Cons

The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Alternatives Considered

Jobber, Simpro and Fergus

Reasons for Choosing ServiceM8

They were too expensive

Reasons for Switching to ServiceM8

The price, the google reviews. They were all pricy. One had bad google reviews. Another product was $140/month/user. They were so inflexible with the GST calculation. My company is a international multi level marketing company and I needed a consistent and in expensive standard.

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