About Salesforce Service Cloud
Salesforce Service Cloud pricing
Salesforce Service Cloud does not have a free version but does offer a free trial.
Alternatives to Salesforce Service Cloud
Salesforce Service Cloud Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Awesome Ticketing System
Users are really more productive than previous tool
Pros
With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.
Cons
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Sales Business brand
Pros
You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place
Cons
Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.
Reasons for Choosing Salesforce Service Cloud
This system is more complete and many more detailsSwitched From
Zoho CRMReasons for Switching to Salesforce Service Cloud
This system is more complete and many more details- Industry: Information Technology & Services
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
Complex, but worth the learning curve
Pros
Salesforce Service Cloud has made it so much easier to customize our frontline agents' experience, with integrated knowledge hubs, tooling, and more.
Cons
There's definitely a learning curve, but ultimately I feel that the benefits are worth the time investment that the team had to make.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Complex customer support software
We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk.
Pros
Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised.
Cons
It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements.
- Industry: Market Research
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Salesforce - Complexity and a learning curve
It met its need, but I preferred the software we had before, Workfront.
Pros
I enjoyed that Salesforce Service Cloud gave me the ability to track my work and projects with clear status of the project.
Cons
Some of the functions were challenging to use without errors, such as auto-time tracking.
