About Paycom
What is Paycom?
Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more.
How do I use Paycom?
Paycom helps users automate the entire process of talent acquisition. It includes a fully featured applicant tracking system that automatically posts to online job boards and filters out unqualified candidates. The onboarding process is self-serve, assigning candidates checklists and online forms to be completed. The system automatically finds tax credits and monitors the federal tax code for any updates. The automatic payroll system allows employees to manage their expenses through an intuitive app. Paycom also allows users to conduct background checks and e-verify candidates.
Who uses Paycom?
Paycom is used by CEOs, owners, finance executives, HR managers, IT decision makers, operations executives, and payroll managers.
How much does Paycom cost?
Contact Paycom for pricing details.
Does Paycom have an app?
Paycom has an iOS and Android app, called Beti, for employees to manage their benefits, expenses, and payroll.
Paycom pricing
Paycom does not have a free version.
Alternatives to Paycom
Paycom Reviews
Feature rating
- Industry: Package/Freight Delivery
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Allows for easier and simpler processes and efficiencies
Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.
Pros
Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments
Cons
We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.
Response from Paycom
Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Paycom is Incredible and has the best support team!
Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.
Pros
There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.
Cons
There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.
Alternatives Considered
ADP Workforce NowReasons for Switching to Paycom
Our sales rep [SENSITIVE CONTENT HIDDEN], and her team were the best to work with and very knowledgeable about all of the products and features. We felt that was the best decision as this has turned into a great partnership where not only are we using what Paycom has to offer, but we are also able to provide our own suggestions which are coming to fruition for the whole company and this two way communication has been phenomenal.Response from Paycom
Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.
- Industry: Think Tanks
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Good days are over
Pros
I like that all information is housed in the individual profile.
Cons
Customer services have gone downhill. My company had 3 account reps in 2 months. They are always late, unresponsive, unprepared, and when you think a higher-up manager will help fix the problem, it gets worse.
Response from Paycom
Our support teams are dedicated to providing world-class service to each client and we understand your specialist is actively working alongside you and your team to ensure your concerns are being addressed. If we can be of any additional assistance, please reach out to us at [email protected]
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used for 1-5 months
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Review Source
Don't waste your valuable time with this product
Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.
Pros
The time keeping modal was the easiest to use, however it still isn't super intuitive.
Cons
In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.
Reasons for Choosing Paycom
Paychex is antiquated and their service is horrible.Switched From
Paychex FlexReasons for Switching to Paycom
Initially because of the service that was promised. That didn't pan out to be the reality of what was delivered, but the initial sales team was incredibly nice.Response from Paycom
We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.
- Industry: Transportation/Trucking/Railroad
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Extremely Robust HR and Payroll Software!
Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.
Pros
The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.
Cons
The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.
Response from Paycom
Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at [email protected]
