Lucky Orange

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Lucky Orange

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports. Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria. Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures.
Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled.
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events.
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues.
Lucky Orange Software - Form Analytics - Detect issues with onsite forms through Form Analytics. See which fields caused the most abandonment, which fields got repeated, which fields caused visitors to hesitate and how long it took visitors to engage with each field.
Lucky Orange Software - Funnels - Track visitors through critical steps in the customer journey using Conversion Funnels. Build funnels based on page URLs or events. Jump into Session Recordings from a step with high drop off to see why visitors failed to convert.
Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.
Lucky Orange video
Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled. - thumbnail
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events. - thumbnail
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues. - thumbnail
Lucky Orange Software - Form Analytics - Detect issues with onsite forms through Form Analytics. See which fields caused the most abandonment, which fields got repeated, which fields caused visitors to hesitate and how long it took visitors to engage with each field. - thumbnail
Lucky Orange Software - Funnels - Track visitors through critical steps in the customer journey using Conversion Funnels. Build funnels based on page URLs or events. Jump into Session Recordings from a step with high drop off to see why visitors failed to convert. - thumbnail

Lucky Orange pricing

Lucky Orange has a free version and offers a free trial. Lucky Orange paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Lucky Orange

Lucky Orange Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.7
5 reviews of 211 View all reviews
George
George
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/07/2022

Look no further

Overall the experience has been great

Pros

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Cons

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternatives Considered

Hotjar

Switched From

Crazy Egg

Response from Lucky Orange

Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking!

Cheers - Bradley from Lucky Orange

Replied 25/07/2022
Quynh
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

5
Reviewed on 30/01/2024

The heatmapping and website analysis tool you need for your business

It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

Pros

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

Cons

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

Response from Lucky Orange

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts.

Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

Replied 02/02/2024
Josh
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 29/05/2024

Great insight for user behaviours

Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Pros

I like being able see the decision making process users were using when navigating the site.

Cons

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Response from Lucky Orange

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime!

Cheers - Justin from Lucky Orange

Replied 06/06/2024
Stephen
  • Industry: Music
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

3
Reviewed on 06/12/2022

Lucky Orange is a Critical Tool at a Great Price

I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Pros

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Cons

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Response from Lucky Orange

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to Support@luckyorange, we can ensure there isn't something else at play. Happy tracking!

Cheers - Bradley from Lucky Orange

Replied 12/12/2022
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2024

An easy tool to understand your website performance

Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Pros

I like the simplicity of setting it up and the clear visualization of the data.

Cons

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Response from Lucky Orange

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review!

Cheers - Emilia from Lucky Orange

Replied 12/04/2024

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