About Harbortouch POS

Harbortouch is a restaurant POS system designed to help small and midsize businesses manage inventory, promotions and employees on a centralized dashboard. The platform enables administrators to gain insights into sales reports according to different items, order types, departments and profit margins. Managers can monitor employee performances, labor costs and payroll hours and configure role-based access permissions among staff members. Harbortouch allows teams to send welcome emails and promotional offers to engage customers and track purchasing patterns. Additionally, marketers can manage social media posts and analyze ratings and reviews to monitor online reputation of the brand. Harbortouch lets businesses integrate the system with several third-party applications including OpenSimSim, Sling, BarVision, Craftable, Mailchimp, Uber Eats, Orca Inventory and more. The product is available for free and support is extended via phone, email, knowledge base, FAQ, live chat and video tutorials.
Harbortouch POS Software - Harbortouch dashboard
Harbortouch POS Software - Harbortouch customer database
Harbortouch POS Software - Harbortouch transactions
Harbortouch POS Software - Harbortouch dashboard - thumbnail
Harbortouch POS Software - Harbortouch customer database - thumbnail
Harbortouch POS Software - Harbortouch transactions - thumbnail

Harbortouch POS pricing

Harbortouch POS has a free version and offers a free trial. Harbortouch POS paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Harbortouch POS

Aloha EPOS

Aloha EPOS is a cloud-based software that helps businesses in the hospitality industry manage point of sale operations...
Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers....

Heartland Payment Processing

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments....

Square Virtual Terminal

Square Virtual Terminal is a payment processing solution that helps businesses streamline processes related to...

GoFrugal

GoFrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their...

Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS...

Harbortouch POS Reviews

Feature rating

Value for Money
1.4
Functionality
1.7
Ease of Use
2.0
Customer Support
1.6
5 reviews of 94 View all reviews
Heidi
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2021

Harbortouch makes life easy!

I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product.

Pros

So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well.

Cons

I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily.

Response from Harbortouch

Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at [email protected]

Replied 28/01/2021
Olga
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/06/2020

Depressing System

On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had!

Pros

nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business.

Cons

I won't bore you with my personal feelings. Let me bullet point the cons.
1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005.
2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS.
3. No way to do online booking eventhough they say you can.
4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all.
5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same.
6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing!
7. No apps, no way to communicate with clients regarding their appointments.
8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program.
9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay

Freddy
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/09/2021

Please fix this ! Your killing me !

2021 we have 5 stations and 5 skytabs we do about 100k a month
The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude!
The automatic updates they do will cripple your business ! And they are done all the freakin time!
As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs!
Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company !
That’s my over all experience!

Pros

I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!

Cons

To temperamental! Upgrades cause problems!
Locks out my staff constantly will not separate tabs
I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone !

Response from Shift4

Freddy,

We first and foremost sincerely apologize for the frustrations you've been experiencing with your Harbortouch POS system. We would like the opportunity to resolve this issue as soon as possible. At your convenience, please send an email to [email protected] with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution.

Replied 29/09/2021
David
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

2
Reviewed on 24/07/2017

Terrible POS - very poor customer service

NONE!

Pros

NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

Cons

We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

Wendy
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
2

2
Reviewed on 03/07/2020

72 hours takes on a whole new meaning with them

They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.

Pros

It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly

Cons

As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim.
I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with

Alternatives Considered

Square Virtual Terminal

Reasons for Switching to Harbortouch POS

I thought it would help with inventory

Related categories