About ZENOTI

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations. Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch. Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments. Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 12,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction. Monthly subscription pricing is available.
ZENOTI Software - Zenoti reports
ZENOTI Software - Zenoti email marketing
ZENOTI Software - Zenoti revenue
ZENOTI Software - Zenoti calendar and scheduling
ZENOTI Software - Zenoti customer mobile site
ZENOTI Software - Zenoti customer mobile app
ZENOTI Software - Zenoti reports - thumbnail
ZENOTI Software - Zenoti email marketing - thumbnail
ZENOTI Software - Zenoti revenue - thumbnail
ZENOTI Software - Zenoti calendar and scheduling - thumbnail
ZENOTI Software - Zenoti customer mobile site - thumbnail
ZENOTI Software - Zenoti customer mobile app - thumbnail

ZENOTI pricing

ZENOTI does not have a free version.

Starting Price:
Not provided by vendor See pricing details
Free Version:
No

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ZENOTI Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 915 View all reviews
Manoj
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 22/07/2019

Wellness software that does really well!

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros

- Real Time
- Easy access & navigation
- Setup and implementation is quick
- Support and troubleshooting is quick
- Mailer on regular updates, testimonials and industry best practices

Cons

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Alternatives Considered

Zoho Desk

Reasons for Choosing ZENOTI

We were looking at a web-based, realtime software with better data-security

Reasons for Switching to ZENOTI

Based on the product demo and they matched our requirements - technical and business.
Caren
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2021

Switching from Mindbody to Zenoti

The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience.

We're looking forward to utilizing Zenoti to its fullest.

Pros

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

Cons

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see.

It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Response from Zenoti Software

Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Replied 28/10/2021
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 14/07/2022

Zenoti; Zen-NOT-i; Zen? Not I!

Full access/no geofencing benefits: SO MANY! I actually ENJOYED Zenoti SaaS back then; before, **** hit the fan. Afterward, my experience with the SaaS, in particular it's customer service team members (I have email-paper trails/proof), and my post incident/accident experience up until today: Very poor. I wish that the employer's Corporate Authorities Would Switch AWAY from Zenoti. Then the 500 franchisees would be not Zenoti users anymore. I don't know what 500 out of 12-20k is to a company. Pennies on a dollar; six pence on a pound; or, pesos ... euros... monies WORLDLYnesses... galore!

Pros

Coming from Millenium, integration was easy almost exciting and anticipated highly ... It's very easy to use at first glance. The features (mostly security-based upon permission/user-access coding) are decent enough; if, they are set up at all. However, that's probably reflective on person-behind-the-access-granting-access and not the software itself. But when I contacted Zenoti in regards to software accessibility default vs. actual accessibility permissions granted to me and what happened to me inside the android version of the Zenoti application; Zenoti personel treated me exactly like my employer at the time. Complete Garbage. I was able to access everything from anywhere. Then, accidentally changed my user access level. I don't know how that's possible IF there had been ANY security settings in place. Basically, my best guess, is that there were none in place. The features (unlimited) I could access were AMAZING! It was a pleasure to use Zenoti software unhinged and unlimited. I could write client notes, view my schedule anytime from anywhere. After the accident, management put security finally in place after almost a year of business operations without them. And, then, my experience plummeted.

Cons

Limited access/user allowances are lame and useless. It takes forever to load on my android outside my cable/high speed internet wifi. It barely ever retains/remembers my user login data/information; and, constantly logs me out; and, I find myself re-logging in again, and again, and again. Daily! I cannot write my notes directly in the app; as, it stands, because it drags/lags over, and over, and over and over again. Zenoti is to be used/utilized on service provider's personal cellphones; but, because of lag and auto-unlogging; service providers find themselves checking the breakroom computer screen anyway, like before with previous software (mentioned above--in Pros). I have experienced the expressed complaints, concerns, and cares of clients' who feel that the display of their sensitive personal/health history data on service providers' personal devices to be breaches of their HIPPA rights/privacy/etc. I don't disagree. Security/access levels for users are not defined very well, if at all. It is very difficult to use for limited access-allowed users.

Response from Zenoti Software

Hi, thank you for taking a few minutes to review your experience. Zenoti not only has the richest set of capabilities, but also the deepest support of security level configurations for large chains to define across their network. We are sorry that you lost what seemed like rich functionality, but these decisions are made and modified by corporate offices in large implementations. Zenoti does not have a say in setting these up. It's always our goal to ensure that you feel supported by our team and your software, and we apologize for any technical difficulties you have experienced with the Zenoti app. Thank you for being a Zenoti customer and for your candid feedback.

Replied 26/07/2022
Vijay
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 20/04/2022

Zenoti Use

Good.

Pros

Zenoti is very good software to use for customer appointment.

Cons

The Software is seems Costly in copmarision to the features being used by us

Response from Zenoti Software

Hi Vijay, thank you for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we couldn't be happier to hear about your experience thus far. We look forward to our continued partnership!

Replied 16/05/2022
Kelsie
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/01/2022

Great for managing multiple salons!

It was fantastic. The beginning phase of it was extremely all about sales which was hard because i am very "get to the point" and there was slight miscommunication on some things we thought we were going to be able to do that we didn't end up gaining access to due to [SENSITIVE CONTENT] not having the right information. But again, very minimal when it comes to all the great things we gained! Our onboarding & development team was AMAZING. We scheduled frequent calls and they were completely on target with our launch date and they were honestly so amazing. I talk to them so much they started to feel like family and I am truly going to miss them! Everything on Zenoti's end between the onboarding, development and then our Customer Success manager after going live, it was all so great an organized! They are truly there to give you anything you need and they will spend all the time needed with you to help you!

Pros

Something that I loved about Zenoti is how custom you can make it. We are a 5 location business where all of our employees work at all of our salons. Cutting down the time when it comes to running reports & running payroll has made a dramatic difference in my day to day use. Also for our salon coordinators, there are so many features that took away tons of their daily tasks because the system does it automatically. Now it has freed up more of their time to focus on being more available on the phones & helping with retention projects. Also, If your someone like me that doesn't have time to sit on hold for hours waiting for a customer service personal to get on the phone to answer questions , then Zenoti will be great for you because you have access to a 24 hour chat box that someone replies within minutes!

Cons

I would say there is any cons that make a huge difference for me? I look at it as I gained so many benefits that the little things that confused me are not a big deal. The one thing that doesn't make sense to our business personally is the way the invoices operate, once an appointment is created, its considered an ope invoice. If someone "no shows" and your staff isn't on it when it comes to no showing or cancelling them, That invoice will stay open & effect payroll. Again, not a big deal as long as you have a staff that is on top of their duties, it shouldn't be an issue (:

Alternatives Considered

Booker and Vagaro

Reasons for Choosing ZENOTI

We made the switch after constant frustration with meevo. Reports were coming out inaccurate and it took months for someone to tell us WHY that was happening and at that point it becomes a legal liability if you give bonuses based off of KPI's.

Switched From

Meevo

Reasons for Switching to ZENOTI

The technical reports and being able to set things up at a corporate level! There is so many benefits in Zenoti to help track and grow your business.

Response from Zenoti Software

Hi Kelsie, thanks for taking the time to review your experience with Zenoti! We really value your feedback and look forward to helping you and your business continue to thrive. Thanks for choosing Zenoti!

Replied 19/01/2022

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