About OpenTable







OpenTable pricing
OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.
Alternatives to OpenTable
OpenTable Reviews
Feature rating

- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best SW for restaurant bookings
Excellent product with whom we hope to be happy for many many years to come...
Pros
As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.
As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....
Cons
In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
OpenTabel - great for traveling and eating around town
Overall the product works well, it's rarely down and is easy to use.
Pros
Whenever I need to find a restaurant I first go to OpenTable to see what's available. It is easy to use and I can make reservations when the restaurants may not be open. I really like the ability to reserve table in other countries ahead of my visits.
Cons
Sometimes the calendar function does not work very well. Also, they have started putting new restaurants on their site that don't take reservations - I don't see the point of doing that.

- Industry: Restaurants
- Used Daily for 2+ years
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Review Source
Not worth it unless you are a major chain with 300 seats
Not enough to list. Exposure, but it's limited for smaller companies.
Pros
It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.
Cons
It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Open Table for Restaurants
We have been using it for twenty years and have had a great experience.
Pros
Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.
Cons
More expensive than newer reservation system software, but has many more benefits and a larger market presence.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Reservation Management
Reservation Management tool.
Pros
Easily search and find available reservations for that night. Reminds you of the reservation. Quick and easy instead of calling.
Cons
Recently I have had a lot of glitches where it won't allow me to reserve the reservation. Software glitches.