About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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OpenTable Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,134 View all reviews
Robert
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2018

Best SW for restaurant bookings

Excellent product with whom we hope to be happy for many many years to come...

Pros

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Jeffrey
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 01/02/2023

OpenTabel - great for traveling and eating around town

Overall the product works well, it's rarely down and is easy to use.

Pros

Whenever I need to find a restaurant I first go to OpenTable to see what's available. It is easy to use and I can make reservations when the restaurants may not be open. I really like the ability to reserve table in other countries ahead of my visits.

Cons

Sometimes the calendar function does not work very well. Also, they have started putting new restaurants on their site that don't take reservations - I don't see the point of doing that.

Grayson
  • Industry: Restaurants
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 25/07/2018

Not worth it unless you are a major chain with 300 seats

Not enough to list. Exposure, but it's limited for smaller companies.

Pros

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Steven
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/01/2023

Open Table for Restaurants

We have been using it for twenty years and have had a great experience.

Pros

Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.

Cons

More expensive than newer reservation system software, but has many more benefits and a larger market presence.

Mackenzie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 25/01/2023

Reservation Management

Reservation Management tool.

Pros

Easily search and find available reservations for that night. Reminds you of the reservation. Quick and easy instead of calling.

Cons

Recently I have had a lot of glitches where it won't allow me to reserve the reservation. Software glitches.

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