About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to OpenTable

Yelp Guest Manager

Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience...

SevenRooms

SevenRooms is a cloud-based reservation and guest management platform designed to help restaurants, hotels, clubs and...

Squirrel POS

Squirrel POS is a POS software designed to help small restaurants, bars and cafes. This application will help you...

OneDrive

OneDrive is a cloud-based content management solution that provides organizations with a platform to collaborate, share...

Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like...

Resy OS

Resy OS is a cloud-based solution that restaurants to streamline processes related to online reservation management,...

OpenTable Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,097 View all reviews
paulina
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2020

Quick reservation with no need to call

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Pros

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Cons

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Kimberly
  • Industry: Industrial Automation
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2022

OpenTable is Imperative in this Day & Age

I find that OpenTable is a very good option for reservations and that my notes for special instructions are always followed. I also love the reward system. It is fun to build up points and receive Amazon gift cards after so many points are earned. It is also cool that they have the menus available to peruse before you arrive as well as special "experience" options that you can choose at some of the restaurants.

Pros

It is user-friendly, the calendar option is great, and the ability to invite guests is fantastic. I use OpenTable almost every day. I travel for work and use OpenTable to book all of my lunch and dinner meetings for my clients when possible. I love the rewards program, receiving Amazon gift cards every so often is always fun. I also really enjoy learning about new restaurants in the area I live in and in the towns, I am visiting for work or on vacation. The "experience" option is also fun and tells you a little bit more about each restaurant as you make your reservation.

Cons

The only two complaints that I have is that some restaurants pull open seating on certain days and that all restaurants so not participate in Open table.

Kelly
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 10/06/2020

A great reservations software for restaurants

Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.

Pros

Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size.

Cons

The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.

Pawel
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

3
Reviewed on 30/11/2022

All in one tool.

I generally like it. It is easy to use by the guests, easy to set up.

Pros

The fact it offers a broad avriety of different functions

Cons

Payment system with numerous glitches caused some problems over the years.

Lena
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/10/2022

It's like having a Maître d' at your finger tips

Open table is like having your own personal Maitre D' at your fingertips because, you can customize your experience and Open table will make sure the restaurant sees all the needs and requests. I love using it especially when traveling and booking ahead. You can have your reservations all set and if you need to cancel, it is an easy process.

Pros

OpenTable is great for booking last minute or planning ahead at any restaurant in most cities. Everything is at your finger tips, menus,directions, reviews.
Very user friendly and you are able to customize your reservation with any special needs that you have.
You get see all the choices that are offered of dining in the area that you are looking.

Cons

There is not much I do not like about this software. I would like to see the VIP points never expire. There are times in life that you are not going out alot and it would be great to have that feature. The VIP status though, really does not do much and there are a small percentage of restaurants that will accept there. I would like to see a priority in seating, or a comp of some sort.

Related categories