CloudWaitress

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews

About CloudWaitress

CloudWaitress offers online services for restaurants with takeaway, delivery, QR ordering, and table reservation features provided in the standard plan. Hospitality businesses are able to create their own unique website with a highly customizable and easy-to-use designer. Customers can easily order online or make a reservation and view live updates to their order status. Hospitality businesses are able to accept orders within a mapped area of the store, calculate and charge delivery fees, set a minimum order amount, take online payments from a wide range of services. Users can also create a variety of menus, such as for breakfast, lunch, and dinner. As well as set various store opening and close times. The system also allows a combination of pre-order only and order now menu types. The platform enables users to receive and manage orders on any device in real-time with the need to download any application. All sales and payment information can be viewed directly via the interface. Users can search and filter through orders by location, status, or type, as well as search for contact numbers, names, or emails. Basic reports allow businesses to get an overview of all orders and sales over time along with their status breakdown. Automated printing allows stores to connect a printer over the internet to automatically or manually print orders. Split printing means that specific items can be printed to specific printers allowing for use from small to the largest operations.
CloudWaitress Software - Fully configurable ordering website page
CloudWaitress Software - Enable the required services required by the venue
CloudWaitress Software - Feature rich option sets within the menu
CloudWaitress Software - Fully configurable ordering website page - thumbnail
CloudWaitress Software - Enable the required services required by the venue - thumbnail
CloudWaitress Software - Feature rich option sets within the menu - thumbnail

CloudWaitress pricing

CloudWaitress has a free version and does not offer a free trial. CloudWaitress paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
No

Alternatives to CloudWaitress

Luper for Business

0
With Luper, you can give your customers the convenience they need to shop for what they need, whenever and wherever...

CloudWaitress Reviews

Feature rating

Value for Money
4.9
Functionality
4.8
Ease of Use
5
Customer Support
5
5 reviews of 10 View all reviews
Ravi
Ravi
  • Industry: Retail
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/02/2018

I have been using it for last two months and its just great.

We can have our own online ordering and delivery set up to avoid huge percentage sharing with players. e.g. Uber Eats. Very flexible and customizable

Pros

Best value for money. Great features and customer support. Best part it you can suggest a feature and track progress of your suggested features in development if its in high demand. Easy to use and developed by pros who are best at taking care of minor details which is easy to miss by other players in Industry. I tried it for free when I was trying it out as well as when I was setting up my menu. Once I was completely satisfied then I started using it for my business. Pricing is very reasonable.

Cons

Being a new player it is still missing some desire features like analytics which I was told that is in to do list so I guess wont take more than few months before its get pushed. Compare to gloriafood promo engine is limited but still the amount of progess I have seen in last few months I guess they will be very competative with the big player in near future.

Response from Cloud Waitress

Thank you Ravi. We are working to expand the top requested features (including promotions) and will continue to build out the analytics and reporting features.

Replied 11/12/2020
Siobhan
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2020

Overseas with Overarching Fabulous Customer Care

This is a product I highly recommend. The time difference ( Scotland) is not a barrier, in fact the opposite. You are dealt with personally and with care, on time and helpful. In total, it is a totally transparent product and will be a customer for life.

Pros

Ease of use and the ability to customise your product or service option. Combining all types from collection, takeaway, dine in. It looks wonderful online and hugely impressed with software and service.

Cons

Doesn’t integrate with my EPOS but to be fair, that is not CloudWaitress, it’s my provider as they have open API configuration.

Response from Cloud Waitress

Thank you for taking the time to review. We look forward to your EPOS provider allowing access for integration and delivering this in the future.

Replied 11/12/2020
Frank
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/04/2020

Great tool for the new world

Pros

We found the interface very user-friendly and straight forward.
When building a menu, tedious tasks like adding option groups to meal groups have been simplified, which is always very handy when time is an issue.
Support was only required during printing set up and was done quickly and efficiently as well as friendly and helpful. By the creator of the system himself!

Cons

I'm a bit of a computer geek and would love some more design tools and features.
Great job all in all Chris, thank you very much!

Response from Cloud Waitress

Thank-you for taking the time to review us online. We are working on several new features to enhance the design features currently. Swipe category select, category descriptions, new layouts and custom checkout fields. Feel free to share your design ideas with us as we do read them and want to keep improving our offering.

Replied 11/12/2020
Siu Hay
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/05/2022

Good application for restaurant needs

Very user friendly & good value

Pros

suits my needs, great support & well organized informative in orders progress

Cons

Will not allow too must room for re-scheduling delivery or pickup timing

Alternatives Considered

DoorDash

Reasons for Switching to CloudWaitress

easy to setup & good support
Bunga
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/12/2022

Thank you to create this platform.

Help my business to survive during COVID and still now my customers still happy to use it.

Pros

Easy to use and helpful also the support team is quick and perfect on time.

Cons

If this platform can link to my MYOB will be the best.I know it is going well with Xero but I use MYOB account right at the moment.So look forward for the new development that can support more on MYOB.

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