About Issuetrak
Issuetrak pricing
Issuetrak does not have a free version but does offer a free trial. Issuetrak paid version starts at US$69.00/month.
Alternatives to Issuetrak
Issuetrak Reviews
Feature rating
- Used Weekly for 1+ year
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Review Source
Issue Track is very functional and customizable
The logistics department is more relaxed with the help provided by this platform.
Pros
It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable. A good customer service and technical support, we will continue using it !!!!
Cons
It is an incredible platform, but it will help us more if the custom fields are added automatically at the end of each search, we hope they improve this so that they are practical.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
We spend less time organizing.
Pros
Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house.
We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.
Cons
From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
IssueTrak Review
We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.
Pros
Very customizable. Like the ability to be able to pull raw data sets on anything we need.
Cons
Does not integrate with Financial or 3rd party software without ample time and money invested.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use for first time Ticket Users
I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Pros
It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.
Cons
It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.
Alternatives Considered
Spiceworks- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
My experience with IssueTrak
My organization has really benefitted from utilization of this software. Your team has been amazing to work with!
Pros
This software was easy to customize for my organization's needs. Implementation was very smooth with expert assistance from [sensitive content hidden]. The team was very flexible in working within our timeline. This system is far better than our prior system, and the reporting capabilities, auto-escalation, and automated report functions are outstanding!
Cons
That we didn't start using this sooner!
Response from Issuetrak
Thank you for your kind review, Laura! We're delighted to hear that you have found our automation and reporting tools useful for your business operations! If we can improve in any way, please use this form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again!
