About Spidergap

Spidergap is a cloud-based 360 degree feedback tool designed for businesses of all sizes. You can use out-of-the-box templates to start collecting feedback immediately, or you can fully customize your questionnaires to include competencies and behaviors that you value most. A top-rated Software Advice solution for over 7 years running, most organizations select Spidergap for their award-winning consultative support and their easy-to-manage process that allows you to scale from 10 to 10,000+ participants with little effort. Your employees will love receiving engaging feedback reports that are not only easy to understand, but fully actionable — resulting in your organization getting big return-on-investment.
Spidergap Software - Feedback reports are easy to understand and use
Spidergap Software - Fully customizable questionnaire
Spidergap Software - Spidergap experts will help you to follow best practices
Spidergap Software - Review the impact and demonstrate the return-on-investment
Spidergap Software - Easy to manage at any scale
Spidergap Software - Compare the views of people giving feedback
Spidergap video
Spidergap Software - Feedback reports are easy to understand and use - thumbnail
Spidergap Software - Fully customizable questionnaire - thumbnail
Spidergap Software - Spidergap experts will help you to follow best practices - thumbnail
Spidergap Software - Review the impact and demonstrate the return-on-investment - thumbnail
Spidergap Software - Easy to manage at any scale - thumbnail

Spidergap pricing

Spidergap has a free version and offers a free trial. Spidergap paid version starts at US$12.50/year.

Starting Price:
US$12.50/year See pricing details
Pricing Details:
Pricing calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee / year 25 employees: $79 per employee / year 50 employees: $69 per employee / year 100 employees: $56 per employee / year 250 employees: $44 per employee / year 1000 employees: $22 per employee / year As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users. View Pricing Plans
Free Version:
Yes
Free trial:
Yes

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Spidergap Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 70,656 View all reviews
Ian C.
  • Industry: Human Resources
  • Company size: 2-10 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2020

Spidergap Rocks

Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros

Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Cons

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Alternatives Considered

SurveyMonkey

Reasons for Choosing Spidergap

For efficiency in administering and reporting on 360 feedback results.

Reasons for Switching to Spidergap

It’s the best solution of its kind available.
Verified Reviewer
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 07/09/2020

Affordable, good customer service and an easy-to-use service

Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.

As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.

As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternatives Considered

Qualtrics EmployeeXM and SurveyMonkey

Reasons for Switching to Spidergap

Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
Liz C.
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2021

Best 360 tool I've found

I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.

Pros

Adaptability both in terms of questions and design
Ease of Use/ Intuitive for both set-up and post-assessment coaching
Clear, easy to understand outputs
Value for money
Excellent customer service

Cons

Would love to be able to custom design the front cover without needing tech support

Joe P.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
4

3
Reviewed on 19/01/2018

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Pros

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Response from Spidergap

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

------
Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

Replied 24/08/2020
Robin E.
  • Industry: Human Resources
  • Company size: Self Employed
  • Used for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/01/2020

Highly Recommend!

Exceptional product! I will be using them again.

Pros

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

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