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About QueueMetrics
QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.
QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.
QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.
The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.
QueueMetrics pricing
QueueMetrics has a free version and offers a free trial. QueueMetrics paid version starts at CHF 8.00/month.
Starting Price:
CHF 8.00/month
Free Version:
Yes
Free trial:
Yes
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QueueMetrics Reviews
Feature rating
5 reviews of 27
View all reviews
Pin
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 11/02/2020
Great for intraday & day of the week analysis; Simple and very easy to use
Pros
Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.
Cons
Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.
Ittai
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 06/04/2020
Queuemetrics Integrators
Pros
We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite.
Best thing about Queuemetrics is it just gets the job done with no hassle.
As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.
Cons
Now that there's a tool for easy users and agents management I have no more cons to be noted.
Jeremy
-
Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
2
2
Reviewed on 13/04/2017
Feedback on QueueMetrics + Wombat (dialer)
As opposed to other reviews on this website, I'm disapointed by the software:
1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust
2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues
2- No prioritization of inbound versus outbound. Very bad for businesss!
3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce
4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.
Response from Loway
Thank you for taking the time to review our products.
Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you.
Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance.
Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation.
Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information.
Free download the newest version of QueueMetrics and send us your feedback.
Loway Team
Replied 28/06/2017
Edgar
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 05/06/2021
Easy implementation, use and good price
In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high.
Pros
Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management.
The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software.
Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics.
Cons
Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way.
Numan
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 27/01/2020
Queuemetrics 19.x is rocking.
5/5 stars
Pros
With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure. I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.
Cons
The installation is straight forward and high performance while executing ton of data.
