About WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices. WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.
WellnessLiving Software - Class registration
WellnessLiving Software - Class scheduling
WellnessLiving Software - Reports
WellnessLiving Software - Student profile
WellnessLiving Software - Student mobile app
WellnessLiving Software - Class registration - thumbnail
WellnessLiving Software - Class scheduling - thumbnail
WellnessLiving Software - Reports - thumbnail
WellnessLiving Software - Student profile - thumbnail
WellnessLiving Software - Student mobile app - thumbnail

WellnessLiving pricing

WellnessLiving does not have a free version. WellnessLiving paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No

Alternatives to WellnessLiving

Mindbody

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Zen Planner

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Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointmen...
Glofox is a gym and studio management and app solution, designed to cater to the unique needs of gyms, fitness, yoga,...

Acuity Scheduling

Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage...
Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such...

WellnessLiving Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.4
5 reviews of 327 View all reviews
Chris
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/01/2018

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Pros

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Cons

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Response from WellnessLiving Systems

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied 11/01/2018
Colleen
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/06/2022

Robust system and features at a reasonable price

Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.

Pros

This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

Cons

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

Alternatives Considered

Glofox and Mindbody

Reasons for Choosing WellnessLiving

More robust system, much better for group fitness class scheduling at multiple locations.

Switched From

Acuity Scheduling

Reasons for Switching to WellnessLiving

Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing.

Response from WellnessLiving Systems

Hey Colleen,

Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!

Susan A. (Customer Advocate)

Replied 27/06/2022
Mark
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 21/07/2022

Buyers remorse - check their google and Facebook reviews... you can't, they have bad reviews...

Would never use again, and will be actively recommending people do not use in gym groups I am a part of, incredibly disappointing, and for someone that has been in the industry for over 8 years ,this is actually the first interaction I've had with a shady, unethical business

Pros

Difficult to move across from Mindbody and as was the case throughout using the software, the support was incredibly poor and misleading

Cons

Support is terrible, and they use hidden renewals to keep their business which as a gym owner who has seen this in the industry, may be legal but is highly unethical practice

They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it

I get that, but that's not how you create a good business, that's how you claw for extra cash

Clearly a sign the business isn't a good one

As is the inability to leave reviews on google, or Facebook, they clearly have a lot of bad reviews to hide

Response from WellnessLiving Systems

Hi Mark,

Thanks for taking the time to write us a review. Over the years it's been a complete focus on feedback from thousands of our customers, both good and bad, that has helped us continually improve our software and to grow into the company we are today. As you might've seen on our other reviews, we are all about our customers and we're fully committed to helping businesses find an amazing solution for every situation. We're really sorry to hear about your recent experience with support. Our team members are knowledgeable, energetic and above all, caring, and please know the interaction you described does not represent who we are as a company. I've sent you an email, if you could please respond or alternatively call me on 1-888-668-7728. We'd like to learn who you spoke with so we can look into this issue. I will do everything in my power to make this wrong, a right.

Adam T. (Customer Advocate)

Replied 02/08/2022
Pauline
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/05/2022

Easy and Feature-Packed System

It's been really positive over the past 6 years. I'm always on the lookout for new software but I turn down everyone else because Wellness Living can't be beat for price and features.

Pros

You can make your site simple or more complex, depending on how many of the tools you choose to integrate. I've been with Wellness Living since 2016, mainly because it's easy to use and the technology support is first rate. I wasn't using the email feature but it was pointed out to me that I could use reports to find clients who hadn't been visiting in the last 2-6 months, then email them directly from the software with a win-back campaign. I appreciate all that this company does to keep its clients updated and informed.

Cons

It can be pricey for small business owners, but there are ways to reduce your costs.

Response from WellnessLiving Systems

Hey Pauline,

Thank you for the great review. WellnessLiving is all about you, our customer, and that means having the customization to really tailor your online presence the way you want it. Our software is built around customization so you have the freedom to focus on the areas and features that you want to use. The ability to segment your clients into groups by things like purchases or attendance history is so valuable because research has shown targeted campaigns are up to 50% more effective than your run of the mill marketing blast, and that means you're recouping a higher percentage of your time and money on marketing spend. Because we offer an integrated all-in-one solution, there's also no need to pay for costly add-ons like some of our competitors like to charge for tools we include like emails, automations, and segmented client lists. We've really enjoyed working with you since 2016 and we're looking forward to the years to come!

Susan A. (Customer Advocate)

Replied 06/06/2022
Stella
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 04/11/2021

Infinitely Grateful

the ease of use for the clients and myself has been top notch

Pros

I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !

Cons

I cant delete my old payment options for my old credit cards

Alternatives Considered

Zen Planner

Reasons for Choosing WellnessLiving

mind body was too hard to use and didnt have an app

Switched From

Mindbody

Reasons for Switching to WellnessLiving

i liked the feeling better

Response from WellnessLiving Systems

Hi Stella,

Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service.
We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive!

Jayden A. (Customer Advocate)

Replied 13/11/2021

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