Infoplus

Pros

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother.

Real-Time Tool - I can't stress enough how helpful it is to have valuable data shown in real-time. There are literally endless reporting options you can use which allow you to monitor and run your company. Before Infoplus, I was in the dark on so many things. Now, I have real-time data telling me if orders are late, employees are not producing, or a certain customer's shopping cart has unexpectedly stopped communicating. Having these tools at my disposal is invaluable, and I'm not sure how I functioned before without them.

Reliability - Having the ability to tell virtually every customer that "We can connect with your system" is a huge game changer. Not only that, but having the system be reliable for them is an asset that cannot be overstated. We never have to worry about downtime or issues that interrupt our customer's ability to utilize the portal, and that's a huge benefit over our previous software.

Customer Service - Their customer service is 2nd to none. If I wasn't limited by characters, I would continue to commend just how crucial they've been in helping our business run smoothly.

Cons

Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Pros

The switch was easy, the team was helpful, training was good.

Cons

The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor. If we want something special the script process is cumbersome. Missing some reporting abilities, they are not an ERP system.

Pros

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

Cons

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Pros

Easy to customize if you understand computer coding. Once you learn it, you can do almost anything!

Cons

I have a few problems that they haven’t been able to solve for me.

Pros

Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.

Cons

As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.