About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place.
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place. - thumbnail
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available. - thumbnail
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record. - thumbnail

CallTools pricing

CallTools does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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CallTools Reviews

Feature rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.8
Customer Support
4.8
5 reviews of 104 View all reviews
Steven
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2018

Great Experience. Software is a bargain at this price point. Cust support and his team are...

Pros

Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Response from CallTools

Hello Steven! Thank you for taking a moment to leave a review. We're proud to offer such a feature-packed software at our pricing and our knowledgeable Customer Support team only adds to the value of our platform. Please let us know if there is anything else we can do to help you succeed! - Your CallTools.com Team

Replied 16/01/2018
Joseph
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2020

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Response from CallTools

Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team

Replied 03/11/2022
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 29/08/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.
Anthony
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2023

Call Tools is the best dialer out there

Great experience! Better than other dialers out there

Pros

Very user friendly. Easy to use and set up

Cons

Not much. Maybe if there was an automated SMS system

Response from CallTools

Hi Anthony,

Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team

Replied 13/04/2023
Peter
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2021

CallTools Review

[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

Pros

I find its very user friendly and provides many options to implement for calling / tracking etc.

Cons

Nothing really.....I simply want to try another vendor to compare services.

Alternatives Considered

ReadyMode

Reasons for Switching to CallTools

I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

Response from CallTools

Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

Replied 15/04/2021

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