About CallTools






CallTools pricing
CallTools does not have a free version.
Alternatives to CallTools
CallTools Reviews
Feature rating

- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Great for speed dialing
Pros
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
Cons
Some times get stuck when many lead are assigned.
- Industry: Renewables & Environment
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
CallTools Simplifies Your Company's Growth
We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.
Pros
The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Cons
None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for Free Trial
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Review Source
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
Pros
The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Cons
The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Alternatives Considered
AircallReasons for Choosing CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.Reasons for Switching to CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Call Tools Platform
I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.
Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.
There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.
I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.
Pros
These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.
Cons
There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together
Response from CallTools
Mark,
Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.
Please don't hesitate to contact us if you need any further assistance!
Your CallTools.com Team
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Treasured Leads
It has been a sustaining arm of our business. Our account rep [SENSITIVE CONTENT HIDDEN] is great and [SENSITIVE CONTENT HIDDEN] in tech support is phenomenal.
Pros
Simplicity of the admin & agent dashboard.
Cons
Intermittent down time and when the software requires additional intervention.
Response from CallTools
Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team