About CallTools
CallTools pricing
CallTools does not have a free version.
Alternatives to CallTools
Fusion Connect CCaaS
CallTools Reviews
Feature rating
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Useful tool for customer service
This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service
Pros
It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.
Cons
Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!
Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.
Pros
"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.
Cons
You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for Free Trial
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Review Source
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
Pros
The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Cons
The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Alternatives Considered
AircallReasons for Choosing CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.Reasons for Switching to CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
CallTools Review
[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.
Pros
I find its very user friendly and provides many options to implement for calling / tracking etc.
Cons
Nothing really.....I simply want to try another vendor to compare services.
Alternatives Considered
ReadyModeReasons for Switching to CallTools
I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.Response from CallTools
Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team
- Industry: Renewables & Environment
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
CallTools Simplifies Your Company's Growth
We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.
Pros
The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Cons
None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.
