About Convoso
Convoso pricing
Convoso does not have a free version and does not offer a free trial. Convoso paid version starts at US$90.00/month.
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Convoso Reviews
Feature rating
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
An excellent piece of software that has lead to increased productivity and leads using...
Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.
Cons
The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.
Response from Convoso
Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Making more Revenue with Automation, Ease of Use and Contract Rates
Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.
Pros
The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.
Cons
This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!
Reasons for Choosing Convoso
Connection rates, real time views and list management/automationReasons for Switching to Convoso
A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews.- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Service!
The process of training to implementation has been very easy and straightforward. The team at Convoso is very knowledgeable and able to answer any questions or concerns we had during implementation.
Pros
Convoso is a great software that has increased our connection rate to potential clients exponentially! Very easy to use and monitor our users as well.
Cons
So far we have no complaints with the Convoso software.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
OK dialer with lots of issues
Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice.
Pros
+ Nice UI and design + Easy to navigate
Cons
+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Does what we need
Support is always very good and we have had no major outages or issues. Overall happy with our service.
Pros
DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.
Cons
Expensive telecommunication charges. Above the industry average with not much wiggle room.
