About PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics. The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system. PhoneBurner scales to any size team managed from one central admin portal. Analytics and reporting features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.
PhoneBurner Software - PhoneBurner contacts screenshot
PhoneBurner Software - Built-in sales CRM
PhoneBurner Software - PhoneBurner detailed contact records screenshot
PhoneBurner Software - Custom team reports
PhoneBurner Software - Smart lead distribution
PhoneBurner Software - Power dial leads
PhoneBurner video
PhoneBurner Software - PhoneBurner contacts screenshot - thumbnail
PhoneBurner Software - Built-in sales CRM - thumbnail
PhoneBurner Software - PhoneBurner detailed contact records screenshot - thumbnail
PhoneBurner Software - Custom team reports - thumbnail
PhoneBurner Software - Smart lead distribution - thumbnail

PhoneBurner pricing

PhoneBurner does not have a free version but does offer a free trial. PhoneBurner paid version starts at US$149.00/month.

Starting Price:
US$149.00/month
Pricing Details:
Free Trial - no credit card required. Get unlimited dialing from $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.
Free Version:
No
Free trial:
Yes

Alternatives to PhoneBurner

CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and...
NOLA is a call center solution designed to help businesses connect with customers through outbound or inbound calls in...

contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and...
Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions...

Call Center Studio

Elevate your customer service with cloud-native call center software. Operating an effective remote business is more...

monday.com

monday.com, an award-winning collaboration and project management platform, helps teams plan together efficiently and...

PhoneBurner Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 63,504 View all reviews
Tom N.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/01/2021

Outstanding CRM for Generating More Calls, Emails, and Voicemails

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Alexandre M.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2019

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Alternatives Considered

Five9

Reasons for Choosing PhoneBurner

Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.

Switched From

Five9

Reasons for Switching to PhoneBurner

I tryied and considered EVERY single relevant solution.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Replied 08/11/2019
John S.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2021

Phoneburner is AWESOME

So far, it's been great.

Pros

The software is easy to use once you learn where things are, and the tech support is the best I've ever had.

Cons

It's not intuitive to find things sometimes, like setting up your voicemails.

Luis S.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 20/03/2019

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Vince D.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2021

Loan Officer

i love it

Pros

i like the ease of use and the ability to track how many phone calls are made

Cons

i think we need to re-up our leads more often

Related categories