About Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting. Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely. The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time. Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.
Kaseya VSA Software - Remote asset management
Kaseya VSA Software - Asset summary
Kaseya VSA Software - Patch management
Kaseya VSA Software - Set multiple updates
Kaseya VSA video
Kaseya VSA Software - Remote asset management - thumbnail
Kaseya VSA Software - Asset summary - thumbnail
Kaseya VSA Software - Patch management - thumbnail
Kaseya VSA Software - Set multiple updates - thumbnail

Kaseya VSA pricing

Kaseya VSA does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.
Free Version:
No
Free trial:
Yes

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Kaseya VSA Reviews

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
3.5
Customer Support
3.5
5 reviews of 183 View all reviews
Rj E.
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
4

5
Reviewed on 25/01/2019

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Andrey G.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/11/2019

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

Alternatives Considered

ConnectWise Control

Reasons for Switching to Kaseya VSA

integration with internal and third party products
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 20/01/2022

A good all in one solution

It was an acceptable platform for all your IT needs. More of a jack-of-all-trades kind of solution

Pros

The Live Connect features were really helpful and easy to use. The agent was lightweight and easy to install

Cons

The ticketing system was clunky and not very feature rich. Software deployment was hit or miss

Clay K.
  • Industry: Education Management
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 03/12/2021

Kaseya VSA review

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Pros

Probably the most convenient aspect of Kaseya is the number of features they provide. They make it very to customize the platform how we want to which makes it very easy to perform our job.

Cons

The interface for Kaseya is very outdated. Not that it makes managing our tickets anymore difficult, it just could be much cleaner which would provide a better experience.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/07/2019

Solid RMM

Pros

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

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