About isolved

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.
isolved Software - isolved
isolved Software - Employee Calendar
isolved Software - LMS Main Page
isolved Software - Time Entry Grid
isolved Software - Time Off Balances
isolved Software - isolved - thumbnail
isolved Software - Employee Calendar - thumbnail
isolved Software - LMS Main Page - thumbnail
isolved Software - Time Entry Grid - thumbnail
isolved Software - Time Off Balances - thumbnail

isolved pricing

isolved does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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isolved Reviews

Feature rating

Value for Money
3.8
Functionality
3.9
Ease of Use
3.9
Customer Support
3.7
5 reviews of 501 View all reviews
Celeste
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/09/2022

I Love iSolved!

Pros

I liked that iSolved People Services is easy to implement and customize.
*Payroll process is easy
*online time cards and employee adaptive experience are great!
*Online onboarding for new employees is easy to use and makes data entry easier

Cons

There's so much that iSolved offers and can customized, I would like to get more information on what I can do.
Employee adaptive experience app some times glitches and makes it hard for employees to you. I also wish it was an app in the App Store.

Alan
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 04/09/2023

Payroll processing and HR data entry in one place is great

The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Response from isolved

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Replied 25/10/2023
Tanya
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2024

iSolved Review

My overall experience with iSolved has but nothing but extremem satisfaction. Their customer service is very knowledgable!

Pros

I absolutely Love iSolved's ease of use, integration with our HRIS systems and time efficiencies,

Cons

I do not have anything negative to say about iSolved. They are amazing!

Alternatives Considered

Paychex Flex and Paylocity

Reasons for Choosing isolved

ADP wasnt able to integrate with our HRIS system

Switched From

ADP Workforce Now

Reasons for Switching to isolved

We choose iSolved because of its integration and time savings
David
  • Industry: Construction
  • Review Source
Value for Money
0
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 09/09/2015

Quite possibly the worst software I have ever used...

Pros

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Cons

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Jim
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 26/12/2023

isolved Denkai review

Disappointing. I've made complaints and get plenty of concerned lip service, but no action.

Pros

Very easy to use for both administrators, managers, and employees.

Cons

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Alternatives Considered

ADP Vantage HCM and Paycor

Reasons for Choosing isolved

isolved offered a full HCM system with the ability to add more features.

Switched From

Powerpay

Reasons for Switching to isolved

Easy to use and comparable with the competition.

Response from isolved

Hello! Thank you for leaving your honest review of isolved. We certainly don't want you to feel that you are in the dark. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Replied 08/01/2024

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