LiveChat

Pros

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Pros

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Cons

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Pros

Live chat has good users interface and friendly to user to support the customers through Live chat.

Cons

Sometimes it is not effective in that way use us current access to work get the network error.

Pros

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'.
In general, the software idea is great, but the execution and functionality aren't so great.

Cons

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

Pros

What I liked most about LiveChat was its user-friendly interface and accessibility. It seamlessly integrates into our website, making it easy for both agents and customers to engage in real-time conversations. The customization options allowed us to align the chat widget with our brand's visual identity.LiveChat's chat management features impressed me the most. Real-time monitoring and proactive engagement empowered our agents to provide exceptional support. The chat transfer functionality ensured smooth transitions between agents. Tracking typing indicators and read receipts enhanced response times and customer engagement.The reporting and analytics features provided valuable insights into customer satisfaction, response times, and chat volume. Integrations with CRM systems and email marketing platforms allowed us to streamline our support operations and track customer interactions effectively.

Cons

While LiveChat met our needs effectively, there were a couple of areas that could be improved. The pricing structure felt somewhat rigid, and more flexibility in pricing options, especially for advanced features, would be beneficial. Additionally, the mobile app experience could be enhanced for smoother performance and more intuitive features.