About Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
Convoso Software - Agent gamification KPI dashboard
Convoso Software - Custom report - pie chart view
Convoso Software - Agent dashboard
Convoso Software - Custom dynamic and guided script builder
Convoso Software - Agent test stats and KPI dashboard
Convoso Software - Admin system overview dashboard
Convoso Software - Agent gamification KPI dashboard - thumbnail
Convoso Software - Custom report - pie chart view - thumbnail
Convoso Software - Agent dashboard - thumbnail
Convoso Software - Custom dynamic and guided script builder - thumbnail
Convoso Software - Agent test stats and KPI dashboard - thumbnail
Convoso Software - Admin system overview dashboard - thumbnail

Convoso pricing

Convoso does not have a free version. Convoso paid version starts at US$90.00/month.

Starting Price:
US$90.00/month
Pricing Details:
Priced per seat (reoccurring on a monthly basis) + cost per minutes
Free Version:
No
Free trial:
N/A

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Convoso Reviews

Feature rating

Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
5 reviews of 16 View all reviews
Ruben U. Ruben U.
  • Industry: Renewables & Environment
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/10/2021

Automation Nation - Dialer Superiority

Have always had solid customer service and technical help at will. Grade A

Pros

The UI of Convoso makes it easy for our clients to use numerous techs in tandem.

Cons

Nothing of mention. Solid platform overall.

Michael V. Michael V.
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/12/2020

Convoso

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Tony F. Tony F.
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2021

Convoso User - 2+ Years - 200+ Seats

The system allows us to function at a high-level as we hit all the KPI's of our partners.

Pros

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Cons

Reporting at times can be challenging, but they have made great strides to get better at this.

Kosh A. Kosh A.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/08/2021

Not worth it!

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Pros

Nothing about this dialer is as they claim.

Cons

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Heather G. Heather G.
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/08/2021

Making more Revenue with Automation, Ease of Use and Contract Rates

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Pros

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Cons

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Alternatives Considered

ChaseData CCaaS, Ytel, RingCentral MVP, PhoneBurner and NICE CXone

Reasons for Choosing Convoso

Connection rates, real time views and list management/automation

Switched From

Ytel, Five9 and CallTools

Reasons for Switching to Convoso

A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews.

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