Siebel CRM

Pros

Siebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include:

- Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees.

- Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way.

- Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.

Cons

One of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options.

The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.

Pros

Siebel CRM is the best of bread CRM Product compared to its contemporaries.

Cons

It’s is pretty costly to implement and needs an experienced person to set it up.

Alternatives Considered

Reasons for Switching to Siebel CRM

Pros

The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.

Cons

Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.

Pros

Project activity templates
Spending a day performance across enterprise
Powerful analytics and business processes based on best practices
Automate key marketing processes

Cons

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

Pros

Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice
Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met.
Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs.
Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography
Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content
Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Cons

Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades.
Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop.
Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.