TeamSupport

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About TeamSupport

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.
TeamSupport Software - TeamSupport ticket details
TeamSupport Software - TeamSupport customer hub
TeamSupport Software - TeamSupport agent ratings
TeamSupport Software - TeamSupport tasks
TeamSupport Software - TeamSupport action taken
TeamSupport video
TeamSupport Software - TeamSupport ticket details - thumbnail
TeamSupport Software - TeamSupport customer hub - thumbnail
TeamSupport Software - TeamSupport agent ratings - thumbnail
TeamSupport Software - TeamSupport tasks - thumbnail
TeamSupport Software - TeamSupport action taken - thumbnail

TeamSupport pricing

TeamSupport does not have a free version and does not offer a free trial. TeamSupport paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
No
Free trial:
No

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TeamSupport Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.4
Customer Support
4.5
5 reviews of 844 View all reviews
Dylan
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2021

TeamSupport Supports

The best part of TeamSupport is the support, the support team has helped us sort out every problem along the way and do it pretty quickly. If the software doesn't have the ability to do what you're trying to do, feature requests are often filled to meet your needs.

Pros

Easy workflow and team management - TeamSupport has improved our customer support vastly over the years, we use groups for our different support teams and brands to keep things well organized. Over the years we have taken advantage of more features and functions including asset management, automation and data management via API.

Cons

There isn't much that we don't like about TS, but our team would benefit from a better mobile version that allows you to easily update customer tickets, at the moment the mobile functionality is designed to be more of internal operations and collaboration rather than customer-facing.

Response from TeamSupport

Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.

We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

Replied 11/03/2021
Christopher
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2020

TeamSupport is a huge asset to our company

Pros

TeamSupport is easily customized to our likings and their software support team has been beyond helpful and always available for assistance.

Cons

Inability to manage existing datasets in bulk. There is no way to mass update customers, assets, products, etc.

Response from TeamSupport

Thanks Mr. Hayes for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.

We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

Replied 04/11/2020
Rod
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
3

3
Reviewed on 05/07/2016

RodsReview

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Pros

-Its Cheap per seat,
-Its customization of fields

Cons

-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

Gary
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2020

i enjoyed using team support

i had a great experience using this software. it was a joy in teaching y sales team how to use it and they all had great feedback

Pros

i like the fact that team support is straight to the point with b2b and helps teams communicate efficiently
unique ticket id which helps major

Cons

it would be good if we did not have to refresh all the time for the unread to say read

Alternatives Considered

NICE CXone

Reasons for Switching to TeamSupport

because it was simple and time efficient and the help team is there to assist at any point in time
Rachel
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

The single most important piece of software for our company's success

Team Support is a top-notch company that centers around the customer's success. It is extremely robust with so many different functions that make our customers very happy, by providing an amazing way to stay on top of communication. Our customers feel heard, and in control of their destiny. Give your customers that power, and you will see nothing but gratitude from them. There is no such thing as an unhappy customer at my place of employment, and that's a great feeling in the workplace.

Pros

Team Support has changed our company into a business that has the tools to enable customer success. It not only manages our customer's needs worth our software, but it keeps the customer engaged with minimal effort and high efficiency. All communication with the customer is seen in one location. We can directly speak with the customer within the software. Our clients can email, call, or chat directly using the program. They can rate us, look up a knowledge base article or get a quote. It has changed how we do business by improving communication.

Cons

I have not one negative word to say about my Team Support software. I don't know how anyone can live without it.

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