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About Nextiva
Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Nextiva pricing
Nextiva does not have a free version and does not offer a free trial. Nextiva paid version starts at US$25.95/month.
Starting Price:
US$25.95/month
Free Version:
No
Free trial:
No
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Nextiva Reviews
Feature rating
5 reviews of 897
View all reviews
Suzi
- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 24/04/2023
Great communication tool with good customer service.
On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees
Pros
Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.
Cons
Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.
Response from Nextiva
Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out!
Replied 27/04/2023
Harry
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 28/03/2024
nextiva a new begining
Pros
Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!
Cons
There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.
Alternatives Considered
Comcast Business VoiceEdgeReasons for Choosing Nextiva
poor service they deleted my message by mistake and played a different message without telling me. they played the day message at night. They also could not help me with a new message. It was the time to goSwitched From
Comcast Business VoiceEdgeReasons for Switching to Nextiva
Nextiva had a better price and more usable options. There service program and implementation appealed to me as i don't always get it the first time.
Jennifer
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1
1
Reviewed on 29/03/2023
Stay Away from Nextiva - Deceptive practices
Interface is okay, there are better products our there for less money and a better interface. Be aware that if you leave they will do nasty things like lose your ported phone number, shut down your account even though you paid through the month. Their support team is unable to be reached and they make it very difficult. Overall for two years they were okay, then when we went to go to Aicall they absolutely showed up as a company without integrity.
Pros
We moved as it seemed like thay had a decent interface but the reporting and other features as described ended up being dissappointing.
Cons
It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.
Response from Nextiva
Hello, Jennifer. Thank you for leaving us your review. We know our team is actively working with you to ensure your issues get resolved.
In the meantime, if there's anything we can help you with, please let us know. Thank you.
Replied 06/04/2023
andrea
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 07/06/2024
Nextiva the best VOIP Telephone Company in the WORLD!
It has been incredible. The staff is unbelievable and so helpful.
Pros
Pricing and ease of use. Incredible cool features.
Cons
Nothing so far! It's been great with everything.
Stacy
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 06/11/2023
Great Product! Gamechanger for our office.
Pros
We use Nextiva to route our phone calls for over 100 agents, 3 offices and two businesses. Nextiva support is always easy to access whenever we're trying to route the phones differently. The app makes it easy to pop in and turn on call forwarding to voicemail during inclement weather or other emergencies.
Cons
If the internet goes down, the phones do go down but that is rare for us.
