4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Nextiva pricing

Nextiva does not have a free version but does offer a free trial. Nextiva paid version starts at US$30.95/month.

Starting Price:
US$30.95/month
Free Version:
No
Free trial:
Yes

Alternatives to Nextiva

Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and...

Nextiva Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.5
Customer Support
4.5
5 reviews of 831 View all reviews
Scott
Scott
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2024

Excellent VOIP Service

Excellent service and great product. The customer service is awesome.

Pros

Extremely easy to use and program. It was an easy setup.

Cons

No real issues. the system worked flawlessly from the start.

Response from Nextiva

Hi Scott,

I am glad you have had such a positive experience with our product. At Nextiva we strive to deliver a simple solution that works for any and all business communication needs, and it is great to see that your experience has been exactly that. If you need anything else, please do not hesitate to reach out to me directly at [email protected].

Thomas from Nextiva

Replied 28/03/2024
Brian
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 26/02/2024

service good when it worked

good for a while but too many problems so we switched away

Pros

the phone service was good in that it allowed phones to reach in multiple offices simultaneously.

Cons

We had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.

Armando
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
2
Ease of Use
5
Customer Support
5

2
Reviewed on 07/04/2024

Call Tracking

Pros

The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.

Cons

While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.

Alternatives Considered

CallTrackingMetrics and Twilio
Mario
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/12/2023

Good onboarding, price, and service

There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.

Pros

The onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup.
The price was very reasonable, saving us about 50% over our previous providers.
Cloud management of PBX features and eliminating our on-premises hardware.

Cons

If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened).
Some features and control are only available to their support staff, so you may have to ask for help.

Alternatives Considered

RingCentral MVP and Zoom Phone

Reasons for Choosing Nextiva

Our on-premises Avaya hardware was antiquated and our Verizon bill was very high.

Reasons for Switching to Nextiva

They were the quickest to respond, responded to question, and offered attractive pricing. Mostly, they maintained consistent and rapid communications.
Lori
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2024

Excellent Customer Service

Since the time I signed up I was contacted with step by step instructions of what to expect, and what to do. They had someone walk me through the set up and showed me how to make changes on my own. If I had any questions with anything I had a person assigned to me [sensitive content hidden] who would email and call me regularly to make sure I was all squared away with my services.

Pros

I got to speak to a person and not a machine, AI or a bot. I real person helped me set up my system. The system is user friendly and very affordable! I got a business phone, fax and a toll free number. Texting (through the app with my business number) is also a great feature, I really wanted. and got...Yayyy.

Cons

Hmmm...The cost is too low??? Oh wait that's a pro. Never mind.

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