4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Nextiva pricing

Nextiva does not have a free version but does offer a free trial. Nextiva paid version starts at US$30.95/month.

Starting Price:
US$30.95/month
Free Version:
No
Free trial:
Yes

Alternatives to Nextiva

Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and...

Nextiva Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.5
Customer Support
4.6
5 reviews of 878 View all reviews
Nick
Nick
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/04/2024

Very Happy to Find Nextiva

I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pros

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Aaron
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2024

As promised

I was pleased with my overall experience.

Pros

Customer service was knowledgeable and friendly.

Cons

I am not in love with their online user interface

Alternatives Considered

Ooma Office

Reasons for Choosing Nextiva

O had extremely disappointing customer service. Customer service complained about the connection of the calls using their service. I got disconnected from customer service after waiting on hold for long periods of time. Incoming phone calls got disconnect recordings. They didn't comprehend why they should credit me for the two month the phone service could receive incoming calls.

Switched From

Ooma Office

Reasons for Switching to Nextiva

Ooma is the most difficult company to deal with
Armando
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
2
Ease of Use
5
Customer Support
5

2
Reviewed on 07/04/2024

Call Tracking

Pros

The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.

Cons

While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.

Alternatives Considered

CallTrackingMetrics and Twilio
James
  • Industry: Executive Office
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/01/2024

Nextiva makes it easy to manage seven business call flows.

Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

Pros

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Cons

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

Princess
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 02/04/2024

There when you need them

I switched from another VOIP company to this one because when there was a problem, there was no one there to help me. I had phone problems and the phone company was not able to help me, I could not run a business with no phone service. since then I switched to Nextiva and I’ve never had this issue. Someone is always there to make sure I have phone service so I can run my business.

Pros

Whenever there is a problem, I call and someone is there to help me.

Cons

The application is not the easiest to deal with but it functions, and they are continuously making improvements.

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