About Vend

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online. Customers can check into a store using a mobile phone and pay using their PayPal account. Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.
Vend Software - Vend retail system
Vend Software - Sales screen
Vend Software - Reporting
Vend Software - E-commerce platform
Vend Software - Vend retail system - thumbnail
Vend Software - Sales screen - thumbnail
Vend Software - Reporting - thumbnail
Vend Software - E-commerce platform - thumbnail

Vend pricing

Vend does not have a free version but does offer a free trial. Vend paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Free Version:
No
Free trial:
Yes

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Vend Reviews

Feature rating

Value for Money
4.1
Functionality
4.0
Ease of Use
4.3
Customer Support
4.0
5 reviews of 224 View all reviews
Alan
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2018

It solves all of the problems I have as a retailer

I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Pros

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Cons

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Response from Vend

Hey Alan, thanks for your review of Vend POS. Our teams work hard to make sure that Vend is easy to use and quick to learn, so we're happy to hear that you feel that way! Vend has a number of integrations including with Xero's powerful accounting software that you may want to look into. If you'd like to give us more details on a specific feature you'd like to see in Vend, please use this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375 to submit a feature request. All the best, Lucia (Vend's Community Manager)

Replied 15/06/2018
James
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2018

So easy to use, even my Grandma could use it.

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros

absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.

Cons

Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Response from Lucia

Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Replied 27/08/2018
Baldwin
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 16/09/2018

A great POS for starters and less tech savvy customers

This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.

Pros

Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.

Cons

Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell.

The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times.

Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it.

You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier.

Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done.

Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/06/2018

Great cloud based software. Very friendly for businesses looking to grow.

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Pros

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Cons

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Response from Vend

Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and labor metrics. You can also use Deputy to schedule staff based on Vend sales data, report on staff wage vs sales percentage to optimize team performance, and the Deputy iPad kiosk for clock in/out is the perfect companion for Vend iPad app. You can find out more about that here www.vendhq.com/product-add-ons. For running discounts we suggest using Vend's new Promotion features, which will save you time, let you easily customize your offers, and help you move inventory. You can find out more here:www.vendhq.com/whats-new-in-vend/vend-promotions. Best, Lucia (Vend's Community Manager

Replied 14/06/2018
Verified Reviewer
  • Industry: Farming
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2018

Vend POS

From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.

Pros

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Cons

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

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