About Vend

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online. Customers can check into a store using a mobile phone and pay using their PayPal account. Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.
Vend Software - Vend retail system
Vend Software - Sales screen
Vend Software - Reporting
Vend Software - E-commerce platform
Vend Software - Vend retail system - thumbnail
Vend Software - Sales screen - thumbnail
Vend Software - Reporting - thumbnail
Vend Software - E-commerce platform - thumbnail

Vend pricing

Vend does not have a free version but does offer a free trial. Vend paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Pricing Details:
Free 30-day trial is available with no credit card required. The standard plan is available starting at $119/month for 1 registar and 1 location while the advanced plan is available starting at $199 per month for 1 user and 1 location.
Free Version:
No
Free trial:
Yes

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Vend Reviews

Feature rating

Value for Money
4.1
Functionality
4.0
Ease of Use
4.3
Customer Support
4.1
5 reviews of 219 View all reviews
Daniel P.
  • Industry: Food & Beverages
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2018

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our...

Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Pros

Pros:
Intuitive interface. Most of our users are able to adapt in a few days.
Reporting Structure is Good.
We can replicate a site basically in few minutes.
Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization.
Cons:
Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. .
Lack of Business Intelligence Interfaces.

Cons

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Response from Vend

Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)

Replied 18/06/2018
Abdulrahman A.
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 12/09/2021

Perfect App

Amazing Experience with more than 2 years with a lot of updates and perfect customer service.

Pros

The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more.
The monthly report very accurate and helpful for our company to easy calculate our monthly income statement.
Tracking our COGS anytime so we can control our purchases.
the inventory stock tracking perfect.
Option with no tax good for our country because we don't have a taxes.
Tracking my sales anywhere online by my phone a good features.

Cons

The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them.
Adding Arabic Language maybe will be a good idea and catching new users.

Alternatives Considered

Square Payroll and Toast POS

Reasons for Switching to Vend

The features we need not found in the other software's
Gladys C.
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 07/03/2022

Important Please read if you are considering subscribing to vend especially if you have more...

No issue resolved so far.

Pros

It is easy to use how ever with a very limited functionality offered.

Cons

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/06/2018

Great cloud based software. Very friendly for businesses looking to grow.

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Pros

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Cons

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Response from Vend

Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and labor metrics. You can also use Deputy to schedule staff based on Vend sales data, report on staff wage vs sales percentage to optimize team performance, and the Deputy iPad kiosk for clock in/out is the perfect companion for Vend iPad app. You can find out more about that here www.vendhq.com/product-add-ons. For running discounts we suggest using Vend's new Promotion features, which will save you time, let you easily customize your offers, and help you move inventory. You can find out more here:www.vendhq.com/whats-new-in-vend/vend-promotions. Best, Lucia (Vend's Community Manager

Replied 14/06/2018
Hines K.
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/06/2018

I'm currently operating three locations, and Vend has been helpful so far

The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.

Pros

It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.

Cons

I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.

Response from Vend

Hey Hines, thanks for your detailed review of Vend POS! Great to hear that you've found Vend simple to set up and run, and that Vend is saving your staff time. In regards to payment services, Vend has a number of integrated payment options depending on your location. For example, in the USA, you can use Vantiv, Square or PayPal. For more information go to www.vendhq.com/tour/accept-payments. If you have any questions please don't hesitate to reach out. Best, Lucia (Vend's Community Manager)

Replied 14/06/2018

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