About Vend
Vend pricing
Vend does not have a free version but does offer a free trial. Vend paid version starts at US$69.00/month.
Alternatives to Vend
Vend Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
Very easy to set up, navigate and get customers checked out quickly
Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.
Pros
The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.
Cons
It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.
Response from Lightspeed
Hey Lynda, thank you for your review of Vend POS! Very happy to hear that you have found Vend so easy to use. If you need any assistance with your hardware setup please reach out to our support team. You can submit a ticket (or a feature request) anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
The most atrocious app support I have ever faced
Bad.
Pros
Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. As a business owner, Vend has been useful for my day to day work.
Cons
The customer support team is atrocious. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. Up until now, the issue is not solved and no one has responded to me on this issue. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed.
Alternatives Considered
Loyverse POS- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
A good start-up POS software solution through to multiple site or franchise-sized businesses.
Suitable for start up to multiple site smaller businesses.
Pros
Video and text tutorials are first rate to help start new staff and keep up with areas of growth, like how to do a store credit or introducing gift cards.
Updates to features are added regularly.
The front screen is easily understood and the ability to add preset SKU buttons to the screen or folders on the screen is easy. The adaptability of what we have as a cafe sell screen versus the boutique shop versus our department stores sell screens
PC, iPad or mobile device usability.
Cons
The customer needs to know how to do a product family tree and then set the Types and Tags correctly so that the reporting functions can give data that is segregated correctly.
The Lay-by function acts differently than other software functions. (Sales are not added to the date it is paid off, maybe 2 months later, which means completed sales are understated during the Lay-by period)
There is no method for importing costs within the system. Costs have to added together outside (cost of good, freight, charges, fuel surcharge, import duties, etc.) and then migrated with the receiving function.
We found that our iPad's slow down considerably and we are constantly restarting them, trying to look for and run updates, checking for errored sales, running them through the App Store rather than from the App icon on the desktop.
The sales ledger cannot export for analysis a full days trading with 300 sale transactions.
Reports export as .csv files but won't export well to .xml Need to use Open Office spreadsheet for best and most reliable file integrity.
The Price Book function is limited to two or more identical SKU's (2 of same chocolate block) not product categories (2 types of chocolate block)
- Used Daily for 1+ year
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Review Source
Great cloud based software. Very friendly for businesses looking to grow.
Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.
Pros
Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.
Cons
Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.
Response from Lightspeed
Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and labor metrics. You can also use Deputy to schedule staff based on Vend sales data, report on staff wage vs sales percentage to optimize team performance, and the Deputy iPad kiosk for clock in/out is the perfect companion for Vend iPad app. You can find out more about that here www.vendhq.com/product-add-ons. For running discounts we suggest using Vend's new Promotion features, which will save you time, let you easily customize your offers, and help you move inventory. You can find out more here:www.vendhq.com/whats-new-in-vend/vend-promotions. Best, Lucia (Vend's Community Manager
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
It solves all of the problems I have as a retailer
I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically
Pros
What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn
Cons
I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.
Response from Lightspeed
Hey Alan, thanks for your review of Vend POS. Our teams work hard to make sure that Vend is easy to use and quick to learn, so we're happy to hear that you feel that way! Vend has a number of integrations including with Xero's powerful accounting software that you may want to look into. If you'd like to give us more details on a specific feature you'd like to see in Vend, please use this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375 to submit a feature request. All the best, Lucia (Vend's Community Manager)
