About TablesReady

TablesReady is an SMS-powered waitlist, reservations, and queue management system to help you streamline your customer flow. TablesReady offers contactless check-in, online bookings, and customizable messaging to help meet the needs of businesses in many industries, from restaurants and hospitality to health care and retail.
TablesReady Software - Admin Waitlist View
TablesReady Software - SMS sign up
TablesReady Software - Fully customizable SMS notifications
TablesReady Software - Reservations grid + SMS confirmation message
TablesReady Software - Native Square POS integration
TablesReady video
TablesReady Software - Admin Waitlist View - thumbnail
TablesReady Software - SMS sign up - thumbnail
TablesReady Software - Fully customizable SMS notifications - thumbnail
TablesReady Software - Reservations grid + SMS confirmation message - thumbnail
TablesReady Software - Native Square POS integration - thumbnail

TablesReady pricing

TablesReady has a free version and offers a free trial. TablesReady paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
Yes
Free trial:
Yes

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TablesReady Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.7
5 reviews of 54 View all reviews
Kaitlyn
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 26/05/2019

Excellent Investment for Busy Restaurant

Pros

What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Cons

What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

Response from Table's Ready

Thanks for the review! We appreciate it.
If you choose to enable the "confirmation" text notification when you add someone to your list, it will give you an error message pretty much right away after adding a party to your list if that SMS failed, so you can get a warning that the number was entered wrong. Then you can try a new phone number while they're still standing there. (That won't help if the number is still valid but went to someone else, however.)
If someone doesn't respond to the ready text, you can try sending an automated phone call if you click the phone button. That tends to buzz/ring the phone a bit more and get their attention.
And if people don't have phones or don't want to give their number, we usually recommend asking them to check back in after X amount of time, where X is less than you think their actual wait will be. So, if you think their wait is 30 minutes, have them check back in after 20 to get an update. You'll spend less time tracking them down.

Replied 27/05/2019
Shelley and James
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2022

Charity Event Communication System Outstanding

The Team at TablesReady is highly professional and accommodating, from the Executive Team, Support team.... to the software engineers. We had any questions or needed a minor adjustment....immediately they went into action and performed miracles for us. In addition, the TablesReady Program and Dashboards are incredibly user-friendly and intuitive from a management standpoint. This allowed us to achieve a new level of communication with our clients, securing a high percentage of our reservations and capitalizing on opportunities when a cancellation occurred. We were able to serve more families than in the past 24 years. Most importantly, our client's feedback was that it led to a first-class customer experience. Thank you for the tremendous support and partnership, TablesReady.

Pros

This SMS system allowed us to communicate directly with our families that were registered for our event much easier than through email. We've never experienced such a high attendance rate vs registrations because we made it so easy for the families to communicate with us. No shows were pretty much non-existent. They were able to send me messages on the day of the event and have immediate answers i.e. parking, how long is the sailing, were running late...will we still be OK to meet the boat etc... We were able to eliminate so much stress when they knew they could speak to us easily via text and have a very short period of time for responses.

Cons

The one change I would like to see implemented is allowing the system to send a last-minute SMS to all registrants vs having the messages pre-programmed when we began the registration for this event. We're a unique application so we do understand that it wouldn't be readily used by many other customers. All-in-all, absolutely no complaints at all. It was a FANTASTIC EXPERIENCE!

Janice
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 28/10/2018

tables ready user - small restaurant with long line ups

we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Pros

its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Cons

I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Response from Table's Ready

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

Replied 29/10/2018
Joshua
  • Industry: Education Management
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/04/2021

A Lifesaver for the Winter Months in Ohio

Discovering TablesReady was a life-saver and made parent pick up in the afternoons 1000x more efficient. [SENSITIVE CONTENT HIDDEN] in the tech support department was always prompt to reply to any questions our company had and made our experience even better!

Pros

We are a little bit unique in the fact that we are not a restaurant but a childcare company. TablesReady was a lifesaver to ensure that our parents were not waiting in line during the cold winter months when we did not allow them into the building. The service was so efficient and easy to set up as a company administrator. Our favorite feature by far was the easy-to-use text message feature that allowed parents to text us when they were here. We could then respond with an automated message when their children were ready to be picked up at the door.

Cons

There were a few occasions where the text messaging feature was not working and parents had some issues, but the tech support team for TablesReady has always been very responsive and the issues were always resolved.

Response from Table's Ready

Thanks for the kind words, Joshua it's been a pleasure supporting you and your team!

Replied 15/04/2021
Michael
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/07/2022

Tables Ready is a great choice

Eliminates pagers, using an all electronic paging system through our guests phones makes managing the wait easy

Pros

Ease of use, set up, and training. It makes managing the wait easy for our staff and guests

Cons

None that we experienced. It has satisfied all of our waitlist needs

Alternatives Considered

Yelp Guest Manager

Reasons for Switching to TablesReady

easy to use, value

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