Lost and Found Manager

5
Overall rating
Reviews

5
Overall rating
(2)
Reviews
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About Lost and Found Manager

Lost and Found Manager is a cloud-based solution that helps businesses in the aviation, public transport and hospitality industries register found items, manage returns, streamline customer service operations, and more. With its AI-enabled smart text and image recognition technology, administrators can automatically identify and register the found item along with details such as location, brand, color, and serial number. The fast register module enables users to create item listings with information including the item’s description, identifying characteristics, found date and time, estimated storage period, storage place, and more. Customers can automatically match lost items with found items using the smart matching functionality, optimizing the return management processes. Additionally, Lost and Found Manager enables users to create specific rules for found items, assign them to task lists and track the return progress, facilitating overall workflow organization. Lost and Found Manager also offers an integrated chat module that allows managers to communicate with customers using auto-filled email and SMS templates. Pricing is based on monthly subscriptions and support is extended via email, phone, chat and an online knowledge base.
Lost and Found Manager Software - Lost and Found Manager item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matches
Lost and Found Manager Software - Lost and Found Manager is mobile optimized for use on devices such as tablets and smartphones.
Lost and Found Manager video
Lost and Found Manager Software - Lost and Found Manager item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matches - thumbnail
Lost and Found Manager Software - Lost and Found Manager is mobile optimized for use on devices such as tablets and smartphones. - thumbnail

Lost and Found Manager pricing

Lost and Found Manager has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:

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Lost and Found Manager Reviews

Feature rating

Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5
2 reviews of 2
Anna
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2020

A++ for service, features and usability

Great contact with the software team who are keen to assist and even implement new functions or customize certain parts to make our work easier.

Pros

Our cusotmers of course appreciate the increased return rate. For us, the software really decreased the amount of time and effort we have to put into matching found property with their owners. That gives us so much more time to serve our cusotmers. The features I'd like to point out are image recognition (take a picture of an item and the technology actually recognizes and categorizes it), automatic matching of items and owners and the return portal (shipping + payment).

Cons

There could be more languages offered, though this seems to be an issue being tackled at the moment.

Jörg
  • Industry: Airlines/Aviation
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2020

Can only fully recommend for international airport environment

Very nice piece of software and a very enthusiastic team that always has an open ear for updates, new features or improvements that then actually get done.

Pros

Great team behind the software that helped us really customise everything exactly how we needed it.

Cons

We didn't want the solution hosted on AWS, which was finally possible, but only after long discussions

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