About QuickBooks Live

QuickBooks Live is a tech-enabled solution that helps businesses of all sizes with their bookkeeping needs. This solution allows businesses to partner with a virtual bookkeeper to manage and maintain their books. Via a web-based platform, users can upload their documents to be reviewed by QuickBooks-certified bookkeepers. Businesses can then collaborate virtually with their bookkeepers by tracking real-time progress, scheduling video calls, and more.
QuickBooks Live Software - QuickBooks Live
 - virtual bookkeeper
QuickBooks Live video
QuickBooks Live Software - QuickBooks Live
 - virtual bookkeeper - thumbnail

QuickBooks Live pricing

QuickBooks Live does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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QuickBooks Live Reviews

Feature rating

Value for Money
4.4
Functionality
4.6
Ease of Use
4.5
Customer Support
4.5
5 reviews of 69 View all reviews
Teresa
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 05/10/2022

Great Overall Product

Great experience. You do get tossed around some with the customer service as everyone is trained in specific areas. Easy to use though and setup.

Pros

Once everything is set up everything is automatic, especially that payroll portion. You don't have to back it up, it is automatically saved. You can access from anywhere.

Cons

You do get tossed around some with the customer service as everyone is trained in specific areas. It did take some learning to understand and setup everything properly.

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Choosing QuickBooks Live

QB Desktop Pro is way to out dated nothing is automatic. You really have to know what you are doing with Pro.

Switched From

QuickBooks Desktop Pro

Reasons for Switching to QuickBooks Live

I like the automation and how you can access everything anywhere and anytime. You also don't have to back up your stuff all the time.
Laura
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/06/2022

QuickBooks Live is really a no brainer for managing my company's finances.

Prior to starting on QuickBooks Live my business finances were a mess. I was on QuickBooks but it was up to me to put all of the invoices and expenses where they go and I was not good at this. When I upgraded and also got a live bookkeeper it was a game changer for me. She helped me fix the errors in my past and get me on track. I feel so much more confident now and really enjoy learning this side of my business.

Pros

Cloud-based so able to access from numerous computers.

Cons

Inability to change all of the items / charts on the home page.

Vanessa
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 16/09/2022

Beyond disappointed and frustrated

Disappointment.

Pros

The potential is great if they did what the sales guy said they would do.

Cons

The salesperson told me the live bookkeeper would work WITH me as I want to fully understand my books and I want to learn my bookkeeping front to back.

The reality was, I was completely shut out of the process, messages would not be responded to for days or not at all.

Making an appt to speak to someone would take a week or more. The first bookkeeper did nothing at all, the second one completed the cleanup but did not communicate with me during the process regarding my business, my processes or procedures, what they were doing or why.

My request is to do my own bookkeeping with their assistance guidance and oversight, they will not do this.

After the cleanup was complete, I found a massive error, I had attempted to communicate to them regarding my processes but apparently what I said was completely disregarded. It took my sister and I several hours to figure out what was wrong.

The problem was, I was taking owner distributions in cash without having logged the cash as having entered the company to start with. Yes, a stupid error on my part, this is why I wanted someone to communicate with and to assist me. How will I learn if I am shut out?

Obviously, the bookkeeper wasn't paying enough attention to catch the error, but had I been allowed to be part of the process, then together I am sure we would have found it.

So now my books have the "QuickBooks Livebooking Guarantee" for accuracy, which clearly means nothing now that I have found this massive error.

Laura
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/03/2022

Stone Creek Surfaces

Live Bookeeping has been one of the best features we have used. The consultants are patient and very willing to help. If they don't know the answer, they get it.

Pros

Being web based, it is so much easier to stay updated on my business from anywhere. We were able to tie it in with our industry specific quoting and scheduling system which cut down on wasted time in the office.

Cons

It took a little longer to learn the software than I anticipated. I thought it would be easier since I had used the Desktop verson for years.

Gay
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2022

The Best of the Best

We are a small pressure washing business. We have been in business for approx. 7 years and have used Quickbooks since the inception of our business. Originally, we used the desktop version but quickly moved to the online version. I am not an accountant, nor do I understand accounting concepts. I had difficulties balancing anything in Quickbooks. I decided to move to the Quickbooks Live Bookkeeping and I’m so glad I did. They have the patients and the ability to explain processes where I can understand it. Obviously, they use my real data, therefore, it is easy to learn how to update and maintain my books. We meet whenever I want or I can send questions to my Accountant anytime. It is very user-friendly and very convenient. [SENSITIVE CONTENT] is so very helpful I’m just not sure what I would do without her. I know it would cost so much more to hire a bookkeeper and I wouldn’t be learning anything. I think every notice bookkeeper should try Quickbooks Live Bookkeeping

Pros

User friendly and the ease of talking to a real person.

Cons

You do have to know some accounting concepts which I do not.

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