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About Revel Systems
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.
Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.
Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history.
Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel Systems pricing
Revel Systems does not have a free version but does offer a free trial. Revel Systems paid version starts at US$99.00/month.
Starting Price:
US$99.00/month
Free Version:
No
Free trial:
Yes
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Revel Systems Reviews
Feature rating
5 reviews of 327
View all reviews
Bailey
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 19/08/2018
Great
Pros
It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Cons
It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Response from Revel Systems
Bailey,
Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!
If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/
I hope this helps! Please reach out to us if you have any questions.
- Holden at Revel
Replied 28/08/2018
Michael
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 30/06/2023
Revel Was a Great Decision
The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them.
Pros
We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient.
Cons
The reboot time it takes when you reset the system.
Reasons for Switching to Revel Systems
The price, communication, and customer service lined up with our values and Revel had the best "value" for the price and wonderful service.
Margaret
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0
1
Reviewed on 25/05/2017
No Customer Service Department only a Customer Retention Department!
Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink.
Pros
Syncs for us seamlessly with Quickbooks online
Can handle large inventory
Lots of options for discounts and sales and alternative pricing and grouping
Love putting the orders together on on iPad and closing it out at the register on another.
Cons
Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco.
Verified Reviewer
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
2
5
Reviewed on 13/09/2019
Extensive functionality
Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.
Pros
Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.
Cons
We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.
Alternatives Considered
Square Point of SaleReasons for Switching to Revel Systems
Revel has better back-end management
Verified Reviewer
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 15/05/2019
Pretty, but Problematic
Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.
Pros
I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.
Cons
The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.
Response from Revel Systems
Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.
Replied 23/05/2019
