About AIM

AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers. The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIM also offers built-in ledger and payables for those that want a fully-integrated accounting system. Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them engage and interact with their online customers.
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AIM pricing

AIM does not have a free version and does not offer a free trial. AIM paid version starts at US$995.00/one-time.

Starting Price:
US$995.00/one-time
Free Version:
No
Free trial:
No

Alternatives to AIM

AIM Reviews

Feature rating

Value for Money
4.0
Functionality
4.2
Ease of Use
3.6
Customer Support
4.2
5 reviews of 200 View all reviews
Devon
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/09/2022

TriTech AIM Review

Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.

Pros

We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .

Cons

The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.

Rob
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2022

Great POS/Gun book/Range Software

Been a fantastic system....we recommend it whenever we are asked what we use by other gun stores.

Pros

I don't have to have multiple systems running to achieve everything we need to do...AIM does it all

Cons

learning curve....set up and learning the system takes time

Eric
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

3
Reviewed on 01/09/2022

Overall great value and awesome tech support

Overall I would buy the software again. Great people, knowledge and they absolutely show concern about your business. The software, on a basic level, is easy to learn for new employees. I've seen many positive changes in the last two years and I'm sticking around to see what's next!

Pros

Easy.......... The fact it can communicate by sending auto calls and text to my customers and helping me to stay in touch along the way. We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. Tech support is absolutely, hands down, some of the best I've ever experienced. They answer the phone and stay with you until you understand. Very nice people who never make you feel stupid. Also love the fact you can so easily access your data. Other software we've had has limited the backend data to you where as AIM absolutely encourages you to use it. I will say.... a new employee can be taught in under 5 minutes how to check out a customer through the POS.

Cons

Inventory management, pricing and the repair shop module all need some help. All usable and functional. They are just some areas that aren't as polished as other software. Also, if you are a company with over a million different SKU's, beware. The software really is slow. I know! FYI, you'll need own EXCEL and have a basic understanding in order to to manage your inventory as AIM just simply does not have the capability to do so.

Alternatives Considered

RepairShopr and RepairDesk

Reasons for Choosing AIM

Cost and features. Communication with customers and the fact we could update our on price files.

Reasons for Switching to AIM

The support and fact these people answer the phone and speak English. Not trying to be ugly, just a simple fact.
Ron
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/09/2022

Has made us MUCH more efficient

Pros

For a small retail store this is excellent! Helps manage inventory, as well as daily and weekly check out.

Cons

There was quite a learning curve for us. We had no POS before AIM.

Al
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/05/2023

AIM Software and POS System for retail sales

Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system.

Pros

Quickly execute sales, tracking serialized inventory and sales is detailed and quick.

Cons

There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business.

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