Rooftop

Pros

Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing.

Cons

May not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals.

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Alternatives Considered

Reasons for Switching to Rooftop

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Pros

Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.

Cons

It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.

Pros

Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives

Cons

I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.