SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM)...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About mHelpDesk
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.
mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.
Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.
Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.
mHelpDesk pricing
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169.00/month.
Starting Price:
US$169.00/month
Free Version:
No
Free trial:
Yes
Alternatives to mHelpDesk
Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and...
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrat...
Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS...
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features...
SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform,...
mHelpDesk Reviews
Feature rating
5 reviews of 822
View all reviews
Mark
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 02/02/2018
Our experience has been extremely positive. No other company would go this far for a customer.
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
Pros
The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.
Cons
Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".
Response from mHelpDesk
Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.
Replied 05/02/2018
Rita
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 17/07/2019
mHelpDesk
Always have a great experience when dealing with customer service. I have been helped in a very timely manner with any issues that would pop up.
Pros
I like that it is easy to use and was easy to setup. The flow of the customer account is good.
Cons
I do not like the reporting. It is not the easiest reports to pull and when you do, sometimes does not make sense. However, I have not used the reports enough to say they are unworkable.
Alternatives Considered
RazorSyncReasons for Switching to mHelpDesk
We used RazorSync for several months until we decided that mHelpDesk was a better fit for our business.Response from mHelpDesk
Rita, thank you for sharing your comments. We're happy to hear that the product is working for your business and that the Customer Support team has been helpful. We'll pass your feedback about the reporting to the product and engineering teams. Thanks for being a customer!
Replied 22/07/2019
Miles
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
2
Ease of Use
5
Customer Support
3
3
Reviewed on 18/09/2020
Functional and reliable product with ZERO updates
It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.
Pros
I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.
Cons
We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere.
They have absolutely no decent way to manage memberships.
The system freezes up semi-frequently (although thankfully we've never had an extended downtime)
The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be.
There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example:
- I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets.
- You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else.
- You have to click save more than once in certain workflows in order for the page to actually save.
Verified Reviewer
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0
4
Reviewed on 03/06/2024
Streamlined daily tasks and schedule
Pros
Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.
Cons
Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).
Casey
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
4
Reviewed on 11/05/2020
Property Management user for 5 years
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pros
Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Cons
Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
